Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brook Hendrickson

Fountain,Yes

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service and customer satisfaction. Known for developing productive relationships, resolving complex issues and winning customer loyalty while building lasting relationships with those I interact with.

Overview

2
2
years of professional experience

Work History

Nanny

Family Business
Colorado Springs, CO
10.2023 - Current
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Took children to and from school and extra-curricular activities.
  • Tutored children in multiple school subjects to boost educational performance.
  • Developed positive relationships with each child by providing nurturing care.
  • Stayed current on all required certifications necessary for working as a Nanny.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Team Leader

Chick-fil-A
Fountain, CO
03.2022 - 09.2023
  • Analyzed key performance indicators to identify effective strategies.
  • Established clear expectations for employees, providing guidance when needed.
  • Ensured compliance with all safety regulations in the workplace.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Some College (No Degree) - Real Estate

Colorado Real Estate College
Colorado Springs, CO

Skills

  • Detail Oriented
  • Time Efficient
  • Effective Communication
  • Call Handling
  • Customer Service
  • Email and Telephone Etiquette
  • Performance-Driven

Timeline

Nanny

Family Business
10.2023 - Current

Team Leader

Chick-fil-A
03.2022 - 09.2023

Some College (No Degree) - Real Estate

Colorado Real Estate College

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Brook Hendrickson