Summary
Overview
Work History
Education
Skills
Timeline
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Brook Hitz

Auburn,MI

Summary

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Skilled in specimen handling and HIPAA compliance, demonstrated ability to improve patient cooperation and satisfaction. Achieved a high accuracy level in labeling, contributing to efficient patient care. Additionally, experienced in handling front desk duties. Certification in Phlebotomy and Basic Life Support (BLS). Care-focused and driven towards providing compassionate and professional care.

Overview

4
4
years of professional experience

Work History

Phllebotomist

MyMichigan Health
07.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Patient Intake - Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Answered phones

Sales Associate

Sally Beauty
04.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers about hair color.
  • Answered incoming calls
  • Conducted credit card transactions through POS system.
  • Key Holder
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Sales Associate

Bath & Body Works
10.2020 - 12.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Phlebotomy

Community College
Midland, MI
08.2023

High School Diploma -

Penn Foster Career School
Scranton, PA
09.2022

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA Compliance
  • State Certified
  • BLS Certification/CPR/First Aid

Timeline

Phllebotomist

MyMichigan Health
07.2023 - Current

Sales Associate

Sally Beauty
04.2021 - 05.2023

Sales Associate

Bath & Body Works
10.2020 - 12.2020

Phlebotomy

Community College

High School Diploma -

Penn Foster Career School

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Brook Hitz