Brook Berkhemer
Reynoldsburg
Summary
Dedicated healthcare professional with a strong foundation in patient care, specializing in phlebotomy and committed to enhancing patient experiences. Proven expertise in assisting with patient hygiene, monitoring vital signs, and ensuring comfort while fostering a collaborative and results-driven environment. Recognized as a reliable team player with exceptional communication and adaptability skills valued by employers. Experienced in both inpatient and outpatient settings, bringing a comprehensive understanding of diverse healthcare needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Multi- Skilled Technician
Trinity Health
12.2022 - 03.2023
- Floated between all Mount Carmel hospitals in the Columbus area, providing patient care to a variety of different specialties, and adapted to each and every floor that I was assigned to.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Optimized patient outcomes by working closely with registered nurses, physicians, and other healthcare providers to ensure comprehensive care delivery.
- Documented patient information and care activities in electronic health record.
Patient Service Technician
Ohio State Wexner Medical Center
09.2019 - 09.2022
- Demonstrated adaptability by effectively performing blood draws and urine specimens on diverse patient populations, including pediatric, geriatric, and challenging cases such as cancer and transplant patients.
- Operate the front desk to process patients when they arrive for lab work.
- Enter in manual requisitions from a variety of physicians.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Communicated with physician office's to ensure precise and quality care, as well as address all questions and concerns related to our mutual patient/patients.
Customer Service Representative
Handbuilt Homes
07.2012 - 03.2019
- Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
- Acted professionally and patiently when addressing negative customer feedback.
- Managed customer concerns and resolved customer problems as soon as possible.
Server
Bob Evans
10.2015 - 01.2017
- Resolved any customer complaints in a timely manner.
- Serve food and drinks to customers as ordered.
Education
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
Columbus, OH. 08-2025
Phlebotomy Certification -
Ohio School of Phlebotomy
Columbus, OH03-2019
High School Diploma -
Pickerington High School North
Pickerington, OH05-2012
Skills
- Proficient in using both Epic/ IHIS for patient charting
- Experienced in evaluating patient needs for successful interventions
- Experienced in venipuncture
- Vaccine administration
- Community health education
- Patient treatment coordination
- Exceptional communication skills with a commitment to quality
- Time management
- Problem-solving abilities
Certification
Certificate Number: 19776 Completed a 40 hour externship at Labcorp in Gahanna, OH from May 13 – May 17, 2019.
Timeline
Multi- Skilled Technician
Trinity Health
12.2022 - 03.2023
Patient Service Technician
Ohio State Wexner Medical Center
09.2019 - 09.2022
Server
Bob Evans
10.2015 - 01.2017
Customer Service Representative
Handbuilt Homes
07.2012 - 03.2019
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
Phlebotomy Certification -
Ohio School of Phlebotomy
High School Diploma -
Pickerington High School North
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