- I enjoy helping others and giving back to the community
- Passionate about balancing physical health with mental and emotional wellness
Brook-Lynn Johnson
Lexington
Summary
Driven hospitality professional with expertise in customer service and strong multitasking abilities. Proven track record in delivering exceptional guest experiences and maintaining a clean, inviting environment.
Overview
5
5
years of professional experience
Work History
Bartender
Savannahs Gentlemen's Club
Winston-Salem, NC
09.2024 - 02.2025
- Mixed cocktails and beverages to meet customer preferences.
- Maintained cleanliness and organization of bar area during shifts.
- Provided exceptional customer service, ensuring guest satisfaction and retention.
- Handled cash transactions accurately and efficiently at the point of sale.
- Developed knowledge of drink recipes and specialty cocktails to enhance offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Home Health Aide
Self
09.2024 - 09.2024
- Assisted clients with daily living activities, enhancing overall quality of life.
- Developed positive relationships with clients, fostering trust and comfort.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
Waitress
Bills Truck Stop
Lexington, NC
05.2021 - 08.2021
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to customers.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Handled customer inquiries and resolved issues promptly to enhance overall dining experience.
- Adapted quickly to changing priorities during peak hours, ensuring efficient service flow.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Warehouse Worker
Kroger
Lexington, NC
08.2020 - 10.2020
- Performed quality checks on incoming products to ensure compliance with standards.
- Maintained cleanliness and organization of work environment to enhance safety.
- Assisted in unloading deliveries and organizing stock in designated areas.
- Executed order picking and packing processes to meet daily shipping targets.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Moved furniture and boxes using utility dolly and truck ramp.
Sales Associate
Dollar General Store
Welcome, NC
05.2020 - 08.2020
- Assisted customers in locating products and resolving inquiries efficiently.
- Operated cash register, processed transactions, and managed cash handling accurately.
- Stocked shelves, organized merchandise, and maintained store presentation standards.
- Collaborated with team members to achieve sales goals and enhance customer service experience.
- Developed product knowledge to provide informed recommendations to customers effectively.
- Adhered to safety protocols while maintaining a clean and orderly workspace.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Davidson Davie Community College
Thomasville, NCSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Hospitality service expertise
- Honest and dependable
- Teamwork and professionalism
- Hospitality and guest service
- Relationship building
Interests
Timeline
Bartender
Savannahs Gentlemen's Club
09.2024 - 02.2025
Home Health Aide
Self
09.2024 - 09.2024
Waitress
Bills Truck Stop
05.2021 - 08.2021
Warehouse Worker
Kroger
08.2020 - 10.2020
Sales Associate
Dollar General Store
05.2020 - 08.2020
High School Diploma -
Davidson Davie Community College