Brook McLagan
Fulshear
Summary
Results-driven Customer Service Assistant known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and multitasking. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professionalism and courtesy in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant - Rec Center
Texas A&M University - Galveston
Galveston
08.2025 - Current
- Identified customer needs quickly to provide effective solutions.
- Assisted customers with requests and answered questions, boosting overall satisfaction.
- Greeted customers warmly, addressing inquiries to enhance their experience.
- Completed day-to-day duties accurately and efficiently.
HOST
The Toasted Yolk Cafe
FULSHEAR
06.2022 - Current
- Handled reservations and addressed guest inquiries to ensure satisfaction.
- Resolved guest complaints and managed seating arrangements to enhance guest experience.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Maintained cleanliness of common areas and dining rooms, contributing to a welcoming atmosphere.
- Trained new staff members on proper hosting etiquette and procedures.
REGULAR BABYSITTER
Household
FULSHEAR
08.2022 - 12.2025
- Fostered positive relationships with families through trust and respect.
- Provided age-appropriate educational activities such as reading stories, playing games.
- Helped maintain clean environment by performing light housekeeping tasks including laundry and dishes.
- Prepared snacks and cooked meals for children using available food items.
BABYSITTER KIDS KLUB
LA Fitness
FULSHEAR
11.2022 - 08.2023
- Monitored safety of children at all times to reduce risks.
- Remained alert at all times to ensure the safety of each child under my supervision.
- Managed time effectively while caring for up to three children simultaneously.
- Defused child arguments and performed light disciplinary actions to promote good behavior.
Education
BACHELOR OF SCIENCE (B.S.) - MARINE BIOLOGY
Texas A&M University at Galveston
Galveston, TX, US05.2027
High School Diploma -
Fulshear High School
Fulshear, TX05-2023
Skills
- Customer service
- Effective communication
- Verbal communication
- Multitasking Proficiency
- Time management
- Problem-solving skills
Extracurricular Activities
Basketball Team Volleyball Team
Awards
Honor Roll
Certification
AMERICAN RED CROSS - CERTIFICATE OF COMPLETION FOR ADULT FIRST AID/CPR/AED
Timeline
Customer Service Assistant - Rec Center
Texas A&M University - Galveston
08.2025 - Current
BABYSITTER KIDS KLUB
LA Fitness
11.2022 - 08.2023
REGULAR BABYSITTER
Household
08.2022 - 12.2025
HOST
The Toasted Yolk Cafe
06.2022 - Current
BACHELOR OF SCIENCE (B.S.) - MARINE BIOLOGY
Texas A&M University at Galveston
High School Diploma -
Fulshear High School