Emma Tomasko
St. Louis Park Rec Center
Minneapolis,MN
5
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative, Rec Center Maintenance
3 Years 7 Months- Customer service representative– Operated POS system to complete cash and credit card transactions. Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty. Managed scheduling and coordination of recreational programs to enhance community engagement. Trained new staff on customer service protocols, improving team performance and service quality.
- Ensured a welcoming environment by performing routine maintenance and cleaning tasks.– Handled cleaning, basic maintenance, room setup, Zamboni operation, ice upkeep, and pool maintenance to ensure a welcoming environment.
Lifeguard
3 Months- Responded efficiently to emergencies, performing rescues and administering first aid as needed.
- Responded efficiently to emergencies, performing rescues and administering first aid.
- Conducted routine inspections of equipment and facilities to maintain a safe environment for patrons.
- Trained and mentored junior lifeguards, enhancing team performance and operational readiness.
Server
1 Year 11 Months- Delivered exceptional customer service in high-volume dining environment.
- Cultivated warm relationships with regular customers.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Trained new staff on restaurant procedures, enhancing team performance and service quality.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Cashier
4 Years 2 Months- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Oversaw inventory management, including tracking supplies and ordering materials as needed.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Processed garment orders accurately, ensuring timely completion and customer satisfaction.
- Maintained accurate cash drawer balances through diligent record-keeping.
Education
Diploma
Bachelor of Science - Psychology, Pre-Dental
Skills
Customer relationship management
Cash handling
Conflict resolution
Lifeguard certification
Leadership qualities
Strong work ethic
Inventory management
Accomplishments
National Honors Society +Board member
IB diploma candidate
Varsity Softball 5 years - Captain 2 years
High honors GPA
Timeline
Lifeguard
St. Louis Park Aquatic Park
05.2026 - 08.2026Read More
Server
Convention Grill
09.2024 - 08.2026Read More
Customer Service Representative, Rec Center Maintenance
St. Louis Park Rec Center
03.2023 - CurrentRead More
Cashier
Edina Cleaners and Launderers
11.2021 - 01.2026Read More
Southwest High School
Diploma
Read More
University of Minnesota Twin Cities
Bachelor of Science from Psychology, Pre-Dental
Read More
AWARDS
National Honors Society +Board member, Southwest Medallion, IB diploma candidate, Varsity Softball 5 years, Softball Captain 2 years