Brook Miller
West Valley,UT
Summary
Driven Behavioral Health Technician and former Waitress at Coachmans Dinner and Pancake House, adept in conflict resolution and ADL support, significantly increased sales through upselling and enhanced client care at Odyssey House Inc. by fostering teamwork and monitoring patient behavior. Cultivated lasting customer relationships through exceptional service and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Odyssey House Inc.
06.2023 - 10.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Prepared and submitted daily [Type] reports to management.
- Facilitated on-site activities, support groups, and outings for clients.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Waitress/Restaurant Server
Coachmans Dinner and Pancake House
02.2011 - 09.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Associate of Applied Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2024
Skills
- Client Transportation
- ADL support
- Conflict Resolution
- Activity monitoring
Certification
- RBT - Registered Behavior Technician
- lead Training skilled
CPR certified , Food handlers permitted, Driver license , Med pass certified
I have aquired
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavioral Health Technician
Odyssey House Inc.
06.2023 - 10.2023
Waitress/Restaurant Server
Coachmans Dinner and Pancake House
02.2011 - 09.2020
Associate of Applied Science - Business Administration
Colorado Technical University
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