Brook Williams
Bowling Green Flight Center
Bowling Green,OH
3
Certifications
13
years of professional experience
Lead Line Service Technician supporting aircraft ground handling, servicing, and crew coordination in an airport setting. Runs shift priorities, directing 20+ aircraft movements per shift, and keeping activity organized for the team. Brings steady communication across departments, leading meetings with maintenance and dispatch, and a safety-first approach to daily ramp flow.
Work History
Lead Line Service Technician
2 Years 8 Months- Manage 6+ shift handoffs weekly to align dispatch communication, crew scheduling, and day-to-day ramp priorities.
- Coordinate 20+ aircraft movements per shift while maintaining ramp safety procedures and precise ground handling.
- Lead night shift operations for a team of 11, setting priorities and tracking daily responsibilities across the ramp.
- Train employees on planning, task execution, and service standards so they can work independently and accurately.
- Greet, park, tow, move, and marshal arriving and departing aircraft with attention to ramp safety compliance.
- Support light aircraft maintenance by fueling, de-icing, and cleaning aircraft as requested.
- Run meetings and communicate with maintenance and dispatch to keep operations aligned across departments.
Bartender/Waitress
2 Years 9 Months- Delivered 50+ customers served daily with quick, courteous service in a high-volume bar setting.
- Mixed and garnished beverages to recipe and portion control standards.
- Kept the bar stocked, cleaned, and ready for steady service throughout busy shifts.
- Checked IDs and operated the POS system to support accurate age verification and transactions.
- Upsold drinks and menu items while meeting bar standards during high-volume service periods.
- Resolved guest concerns calmly and upheld strong public relations across every shift.
Seasonal Truck Driver
3 Months- Delivered packages promptly while lifting and lowering 25-75 lbs. safely throughout each route.
- Unloaded 150+ packages per day and picked up additional freight from other drivers as needed.
- Maintained truck fuel levels and kept the cab and exterior clean before and after routes.
- Completed seasonal driving assignment over a roughly 3-month period while adapting to daily workload changes.
- Completed DOT certification training and safety meetings to meet required driving regulations.
- Coordinated with other drivers during busy days to support package flow and route coverage.
- Handled package delivery with a customer-focused approach that supported timely drop-offs.
Receptionist
3 Years 5 Months- Clarified customer-reported symptoms to identify issues and document service needs accurately.
- Verified warranty and service contract coverage by reviewing records and explaining provisions clearly.
- Prepared repair orders with symptoms, causes, repairs, and approval signatures for service database entry.
- Coordinated technician schedules and issued work assignments to keep service operations moving efficiently.
- Tracked customer and repair details in Microsoft Excel to support organized follow-up and internal reporting.
Assistant Coach
3 Years 1 Month- Prepared 30+ game and practice reviews to identify weaknesses and guide targeted coaching adjustments.
- Developed practice plans that combined instruction, motivation, and nutritional guidance to prepare athletes for competition.
- Reviewed game and practice film to uncover weaknesses and implement coaching methods that improved team performance.
- Enforced safety rules and regulations during practices and events to maintain a controlled team environment.
- Used Microsoft Excel to organize daily sessions, track athlete development, and maintain coaching records.
- Stayed current on sport rules, techniques, technologies, and coaching philosophies to keep instruction relevant.
Server/Hostess
2 Years 5 Months- Greeted guests, assigned tables, and created a welcoming first impression at the restaurant.
- Answered menu questions and guided customers toward items that matched their preferences.
- Maintained clean dining areas and polished silverware during slower periods.
- Resolved guest concerns calmly and supported positive service experiences during busy shifts.
- Coordinated with team members to keep seating, serving, and table turnover organized.
Overnight Receptionist
2 Years 5 Months- Monitored incoming inquiries and completed check-in procedures accurately for overnight guests.
- Greeted guests on arrival and dismissal while answering telephone calls in a friendly, professional manner.
- Maintained a clean, friendly, and well-kept facility throughout overnight hours.
- Followed team basics by arriving on time and adhering to dress code standards.
Food Service Worker
3 Years 4 Months- Processed 50+ guest orders per shift while greeting customers with a cheerful, helpful manner.
- Greeted guests and prepared orders promptly while delivering friendly, attentive customer service.
- Explained menu items clearly to guests, helping them choose meals and understand available options.
- Maintained store appearance by inspecting restrooms and trash areas throughout each shift.
Education
Associate of Applied Science
Skills
Aircraft ground handling
Ramp safety procedures
Passenger boarding assistance
Dispatch communication
Microsoft Excel
Customer service
Team training
Shift coordination
Conflict resolution
Safety compliance
Crew scheduling
Weight and balance calculations
Aviation safety reporting
Airport customer assistance
Certification
First Aid Certification
Timeline
Lead Line Service Technician
Bowling Green Flight Center
01.2024 - CurrentRead More
Seasonal Truck Driver
UPS
10.2022 - 01.2023Read More
Bartender/Waitress
Jakes Saloon
02.2021 - 11.2023Read More
Receptionist
Taylor Automotive Group
05.2019 - 10.2022Read More
Assistant Coach
SYLVANIA SCHOOLS
02.2018 - 03.2021Read More
Server/Hostess
Brim House
03.2017 - 08.2019Read More
Overnight Receptionist
Planet Fitness
02.2017 - 07.2019Read More
Food Service Worker
Subway
02.2014 - 06.2017Read More
Owens Community College
Associate of Applied Science
Read More