Brooke Anderson
San Pedro,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Operations Coordinator Techician
Center for Autism and Related Disorders, Inc
Torrance, CA
09.2024 - Current
- Coordinated daily operations to ensure efficient service delivery for clients with autism and related disorders.
- Implemented process improvements to streamline administrative workflows and enhance team productivity.
- Managed scheduling and logistics for therapy sessions, optimizing resource allocation across multiple locations.
- Developed training materials and conducted orientation sessions for new staff, fostering a supportive onboarding experience.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Executed daily cleaning and organizational tasks to uphold center's standards.
- Oversaw the daily scheduling of client appointments and technician assignments. Streamlined scheduling processes to enhance operational efficiency. Collaborated with team members to ensure timely service delivery.
Front Desk Receptionist/ Client Relations
The Gym Venice
Los Angeles, CA
05.2023 - 10.2023
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Transmitted information or documents to customers, using email or mind body application.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Monitored reservations to track incoming clients and special events.
- Offered exceptional services and support to team members and clients, maximizing productivity and customer satisfaction.
- Solved minor customer issues and escalated major problems immediately to the owner of the gym.
- Organized, maintained and updated information in computer databases.
- Handled payment processing duties and provided customers with receipts and proper bills and changes.
Dispatcher
FAIRVIEW FORD
San Bernardino, CA
09.2020 - 04.2023
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Signed for packages, recorded all deliveries and distributed to inter-company personnel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Trained and guided new team members to apply best practices and comply with protocols and regulations.
- Maintained professional relationships with shippers, receivers and drivers to increase trust, reliability and rapport.
Server
Lazy Dog Restaurant and Bar
Torrance, CA
01.2019 - 06.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Informed customers about daily and seasonal specials.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Accounts Payable Specialist
Lawrence Wholesale
03.2017 - 05.2018
- Performed accounts payable functions for all company expenses.
- Process journal entries and perform accounting corrections to ensure accurate records.
- Peer Review of data invoice entries prior to final input.
- Administrated online banking functions.
- Performed general office duties and administrative tasks.
- Coordinated weekly and monthly payroll functions.
- Received and maintained inventory control for incoming produce.
Inventory Control Specialist
Lawrence Wholesale
Vernon, CA
01.2015 - 07.2017
- Supported all functions within the shipping and receiving department.
- Maintained all relevant inventory paperwork and entered accurate inventory data in computer system.
- Managed incoming or outgoing invoices emails, and phone calls.
- Shipped mail, boxes, and envelopes using the FedEx and USPS shipping system.
- Control receiving and distribution of merchandise to assure inventory accuracy interface with vendor and accounting to resolve discrepancy problems.
Office Manager / Accounting
Lawrence Wholesale
02.2014 - 01.2015
- Posting and depositing all forms of payment daily. (Checks, cash, ACH, Wire).
- Process journal entries and perform accounting corrections to ensure accurate records.
- Insured that clients and vendors were comfortable when arriving by meeting their needs and expectations.
- In charge of meeting and event planning.
- Performed administrative tasks on the job including filing, answering phones, and updating employee contact info.
- Worked with suppliers to order office supplies and special equipment and worked out agreements to lower the cost of those supplies.
Education
High School Diploma -
Santiago High School
01-2007
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Scheduling coordination
- Customer relations
- Employee relations
- Project scheduling
Timeline
Operations Coordinator Techician
Center for Autism and Related Disorders, Inc
09.2024 - Current
Front Desk Receptionist/ Client Relations
The Gym Venice
05.2023 - 10.2023
Dispatcher
FAIRVIEW FORD
09.2020 - 04.2023
Server
Lazy Dog Restaurant and Bar
01.2019 - 06.2020
Accounts Payable Specialist
Lawrence Wholesale
03.2017 - 05.2018
Inventory Control Specialist
Lawrence Wholesale
01.2015 - 07.2017
Office Manager / Accounting
Lawrence Wholesale
02.2014 - 01.2015
High School Diploma -
Santiago High School