Brooke Arroyo
Whitesboro,TX
Summary
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure.
Diligent Orthodontic Assistant with background in providing quality patient care and maintaining clinic flow. Strong skills in patient education, orthodontic appliance adjustments, and digital radiography. Demonstrated talent for building relationships with patients to ease fears and create positive experiences.
Overview
3
3
years of professional experience
Work History
Receptionist
Stokes Orthodontics
Sherman, TX
05.2024 - 03.2025
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Processed payments and updated accounts to reflect balance changes.
Dental Assistant
Orthodontic Associates of North Texas
Denton, TX
05.2022 - 05.2024
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Documented patient records during procedures and added notes taken to treatment chart.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Cleaned and polished removable brackets, wires and other appliances.
Education
Some College (No Degree) - Dental Assisting
Dental Assistant Program
Denton, TX12-2011
Skills
- Reception management
- Appointment scheduling
- Customer service
- Payment processing
- Professional demeanor
- Multi-tasking
- Scheduling
- Telephone skills
- Orthodontic procedures
- Radiography techniques
- Instrument sterilization
- Treatment documentation
References
References available upon request.
Timeline
Receptionist
Stokes Orthodontics
05.2024 - 03.2025
Dental Assistant
Orthodontic Associates of North Texas
05.2022 - 05.2024
Some College (No Degree) - Dental Assisting
Dental Assistant Program