BROOKE ASHLYNN VOGT
Massillon
Summary
Personable worker demonstrates genuine hospitality, and strong customer service skills and sets the stage for exceptional experience by making guests feel welcome upon arrival. Resourceful problem-solver with proven conflict resolution skills and dedication to driving guest loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Server
3 Brothers Corner Tavern
08.2025 - Current
- Delivered attentive and friendly table service in a busy neighborhood tavern, ensuring a welcoming and enjoyable dining experience for all guests.
- Managed multiple tables efficiently, taking accurate food and drink orders while anticipating guest needs.
- Communicated effectively with kitchen and bar staff to coordinate orders and maintain smooth service flow.
- Maintained detailed knowledge of menu items, daily specials, and drink selections to provide recommendations and upsell products.
- Assisted with opening and closing duties, restocking supplies, and maintaining cleanliness in dining and bar areas.
- Resolved customer concerns professionally and quickly, helping foster a loyal and positive customer base.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Swenson's Drive-In
10.2023 - 06.2025
- Delivered exceptional, fast-paced customer service by taking orders, serving food, and processing payments directly at guests’ vehicles.
- Memorized menu items and monthly specials to provide accurate recommendations and upsell items.
- Maintained high energy and a positive attitude in a fast-paced environment, ensuring customer satisfaction and repeat business.
- Collaborated with team members and kitchen staff to ensure accurate and timely delivery of orders.
- Handled cash and electronic transactions with accuracy and efficiency.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
Hostess
35 Brix
04.2023 - 10.2023
- Managed various tasks and responsibilities, demonstrating versatility and adaptability
- At this job I had to answer phone calls and take customer's orders
- I had to make pizzas, wings, jojos, etc.
- I was responsible for closing duties like cleaning floors, wiping everything off, taking out trash, and making sure everything was put away.
- Adapted to restaurant operational needs at peak times.
- Communicated clearly with team members in a loud kitchen.
CREW MEMBER
Krause’s Pizza
10.2021 - 02.2023
- Managed various tasks and responsibilities, demonstrating versatility and adaptability
- At this job I had to answer phone calls and take customer's orders
- I had to make pizzas, wings, jojos, etc.
- I was responsible for closing duties like cleaning floors, wiping everything off, taking out trash, and making sure everything was put away.
- Adapted to restaurant operational needs at peak times.
- Communicated clearly with team members in a loud kitchen.
Education
BACHELOR OF ARTS - PSYCHOLOGY
Stark State College
north canton, Ohio01.2027
HIGH SCHOOL DIPLOMA - undefined
Jackson Highschool
Massillon, Ohio05.2023
Skills
- Excellent work ethic and dedication to performing tasks to the best of my ability
- Quick learner with the ability to adapt to new environments
- Strong interpersonal skills; a people person who enjoys meeting and talking to new individuals
- Anticipated guest needs and made accommodations for special requests
- Utilized customer preferences and past visit information to create tailored experiences
- Maintained well-groomed appearance and observed uniform requirements
Timeline
Server
3 Brothers Corner Tavern
08.2025 - Current
Server
Swenson's Drive-In
10.2023 - 06.2025
Hostess
35 Brix
04.2023 - 10.2023
CREW MEMBER
Krause’s Pizza
10.2021 - 02.2023
HIGH SCHOOL DIPLOMA - undefined
Jackson Highschool
BACHELOR OF ARTS - PSYCHOLOGY
Stark State College