Brooke Bakes
Loveland
Summary
Dedicated professional with a strong background in high-volume office environments, delivering dependable clerical and operational support. Recognized for sound judgment, efficiency, and a positive, professional presence. Consistently trusted to manage priorities independently and keep office operations running smoothly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance and Patient Care Coordinator
Pediatric Dentistry of Loveland
Loveland
08.2023 - 08.2025
- Processed insurance claims accurately and efficiently, ensuring timely reimbursement for dental services provided to patients.
- Communicated with insurance companies to verify patient coverage, eligibility, and benefit information.
- Coordinated patient appointments, including scheduling follow-up visits and treatment as needed.
- Educated patients on insurance coverage, payment options, and financial assistance programs to enhance understanding and promote patient satisfaction.
- Developed treatment plans based on individualized assessment of each patient's needs.
Patient Care Coordinator
Alpine Ear, Nose and Throat
Loveland
07.2021 - 07.2023
- Coordinated patient appointments and schedules, ensuring efficient and timely delivery of healthcare services.
- Conducted initial patient assessments and intake procedures to gather necessary medical history and information.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each patient's needs and preferences.
- Managed a high volume of referral requests from healthcare providers, ensuring timely processing and follow-up for patients.
- Trained new staff on patient management systems and office protocols.
Chief Administrative Officer
Miramont Wellness Centers
Fort Collins
04.2014 - 07.2021
- Directed administrative operations for a multi-disciplinary healthcare organization.
- Supervised daily operations of front office, including managing supplies, scheduling appointments, and delegating tasks to support staff.
- Conducted performance reviews for office staff and implemented training programs to enhance skills and improve productivity.
- Oversaw hiring processes from job postings through onboarding; maintained employee records according to legal requirements.
- Implemented a no waiting room model, streamlining patient flow and improving overall patient care.
- Served on corporate subcommittees to gain greater insight into specific areas of company operation and suggest improvements in standard protocols.
- Maintained relationships with external partners such as vendors, suppliers, contractors.
Education
Esthetician/ Skincare Specialist -
College of International Esthetics
Arvada, ColoradoHigh School Diploma -
Thompson Valley High School
Loveland, Colorado 08.2004 - 05/2009
Skills
- Office productivity tools
- Healthcare and HIPAA compliance
- Office administration
- Insurance verification
- Team collaboration
- Effective communication
- Performance management
- Problem-solving abilities
Certification
- Certified Colorado Esthetician, COZ.0616526, 03/31/26
- Certified Public Notary, 20194006383, 02/13/27
- Basic Life Support, 245412002875, 08/01/27
Awards
- Miramont Wellness Centers Employee of the Year in 2015 and 2016
- Miramont Wellness Centers Administrator of the Year in 2017, 2018 and 2019
- Miramont Wellness Centers Companywide Employee of the Year in 2020
Timeline
Insurance and Patient Care Coordinator
Pediatric Dentistry of Loveland
08.2023 - 08.2025
Patient Care Coordinator
Alpine Ear, Nose and Throat
07.2021 - 07.2023
Chief Administrative Officer
Miramont Wellness Centers
04.2014 - 07.2021
High School Diploma -
Thompson Valley High School
08.2004 - 05/2009
Esthetician/ Skincare Specialist -
College of International Esthetics