Brooke Beck
WoodWard Co
30
years of professional experience
Results-driven operations manager with expertise in team leadership, digital product management, and customer service. Proven ability to enhance collaboration and streamline processes, driving impactful results in operational efficiency.
Work History
Operations Manager
1 Year 2 Months- Managed office operations to enhance efficiency and collaboration between field crews, management, and external vendors.
- Managed all HR functions, including onboarding/offboarding, compliance documentation, personnel records, and employee relations.
- Executed payroll functions for both field and office teams, focusing on job-costing accuracy and timely processing of overtime and prevailing wage calculations.
- Led accounting activities such as accounts payable/receivable, bank and credit card reconciliations, vendor invoicing, and client billing.
- Executed budgeting assistance, monitored cost expenditures, and generated detailed reports to enhance financial planning for leadership and project managers.
- Refined administrative systems, ensuring streamlined processes and effective coordination of essential office functions for improved efficiency.
Senior Project Manager
12 Years 3 Months- Led cross‑functional collaboration with design, marketing, sales, and operations teams to define product requirements and execute successful product launches.
- Managed end‑to‑end product development budgets, monitored project timelines, and ensured deliverables stayed on schedule and within scope.
- Established and optimized project management processes, including timeline tracking, resource allocation, budgeting workflows, and risk‑mitigation procedures.
- Delivered clear, data‑driven progress reports to senior leadership and recommended strategic adjustments to project plans.
- Audited product data, updated pricing and availability, and maintained detailed product information systems to ensure catalog accuracy.
- Implemented process improvements in product and catalog workflows, enhancing efficiency, accuracy, and cross‑department alignment.
Customer Service Support Specialist
16 Years 4 Months- Provided calm, professional support during high-stress customer situations, employing effective de-escalation techniques to resolve issues and enhance customer satisfaction.
- Handled inbound phone, email, and chat inquiries, resolving complaints efficiently and escalating complex cases to senior technicians or management.
- Built strong customer relationships by providing consistent, reliable assistance that supported loyalty and repeat business.
- Collaborated with multiple internal departments to troubleshoot and resolve customer issues, ensuring timely and accurate solutions.
- Maintained detailed documentation of customer interactions, resolutions, and follow‑up actions to ensure accuracy and continuity of service.
- Mentored new team members, reinforcing service standards and best practices for managing escalated or sensitive customer situations.
Skills
Operations management
Business Planning
Digital Product Management
Budget management
Client relations
Operational strategy
Customer service
Timeline
Operations Manager
WoodWard Co
06.2025 - CurrentRead More
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