Operational & program-focused analyst supporting large-scale system implementations, cross‑functional collaboration, and process improvement initiatives.
Overview
10
10
years of professional experience
Work History
Business Integration Analyst
American Fidelity
Oklahoma City
08.2015 - 12.2025
Operational & program-focused analyst supporting large-scale system implementations, cross‑functional collaboration, and process improvement initiatives.
Coordinated end‑to‑end operational workflows across Business Operations, Internal IT, and Vendor IT teams to support long‑term OIPA/BPM system implementation.
Translated business needs into clear requirements and acceptance criteria, ensuring alignment between operational goals and technical delivery.
Identified process gaps and operational pain points, recommending improvements to enhance efficiency, data integrity, and system reliability.
Supported pre‑ and post‑production activities through system testing, validation, and issue resolution to maintain operational continuity.
Maintained documentation and operational standards to support knowledge transfer, audit readiness, and long‑term system sustainability.