Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brooke Born

Saint Charles,IL

Summary

I grew up as a competitive dancer and had to learn how to problem solve and learn how to effectively work with different groups of people. Working at Personalized Physicians group I have learned computer skills and have maintained confidentiality. I have also managed data while enhancing client relations. At KC Concessions I was able to provide effective communication and critical thinking skills.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Personalized Physicians Groups
05.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Suite Server

KC Concessions
05.2023 - 08.2023
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Achieved high levels of customer satisfaction through empathetic listening skills and personalized recommendations on menu offerings.
  • Collaborated with kitchen staff to ensure the highest quality of food was served to guests.
  • Resolved guest issues promptly, maintaining professionalism and poise in challenging situations.
  • Effectively communicated with team members to optimize workflow during peak hours.

Dog Walker and Dog Sitter

Rover
05.2022 - 08.2022
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.

Education

Bachelor of Arts - Psychology

University of Iowa
Iowa City, IA
05.2024

Skills

  • Customer Service
  • Computer Skills
  • Critical Thinking
  • Professional Communication

Certification

Illinois BASSET Alcohol Seller / Server Certification

ELNEC Module 3: Pain Management and Palliative Care

Timeline

Administrative Assistant

Personalized Physicians Groups
05.2024 - Current

Suite Server

KC Concessions
05.2023 - 08.2023

Dog Walker and Dog Sitter

Rover
05.2022 - 08.2022

Bachelor of Arts - Psychology

University of Iowa

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Brooke Born