Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brooke Bradley

Absecon,NJ

Summary

I have been waitressing for about 5 years now, I am looking for a new career direction. I have a background of customer service, stressful and fast pace working environments. To add, I am a certified personal trainer with a background of kinesiology, anatomy, and physical therapy. I am very thorough with my work, and strive to be the best I can be with each opportunity I take in my life. Also, good with computers. Microsoft. I love to learn new skills, and excell in different areas of life. I do hair, makeup, and nails for fun, and try to learn and grow in that field as well. Yes, I have developed many skills in many fields but I am able to buckle down and focus on one aspect at a time if need be. I have been told I am a natural leader, I catch on to new information fast, and my critical thinking helps me drive to learn as much as possible about my task at hand. Thank you for your time.

Overview

6
years of professional experience

Work History

Outback Steakhouse

Waitress
01.2018 - Current

Job overview

  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Atilis Gym

Personal Trainer
03.2020 - 05.2022

Job overview

  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Enhanced gym member satisfaction by providing one-on-one consultations and training sessions.
  • Increased client retention through consistent communication, motivation, and support.
  • Boosted personal training revenue by promoting additional services to existing clients.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Succeeded in clients reaching aesthetic, and health related goals, and well as achieved long term lifestyle changes that helped them with mental well being as well.

Education

Absegami
Galloway

High School Diploma
06.2018

University Overview

Skills

  • Wine Pairings
  • Fast learning skills
  • Memorization
  • Time management
  • Fast, efficient, and thorough work ethic
  • Customer service/ satisfaction
  • Computer skills
  • Bartending skills
  • Microsoft Word
  • Leadership
  • Organization
  • Active Listening
  • Sales Expertise
  • Critical Thinking
  • Conflict Resolution
  • Cultural Awareness
  • Prioritization
  • Customer Loyalty
  • Health Education
  • ISSA - certified personal trainer, back ground in kinesiology, anatomy, and physical therapy
  • Certified bartender through Local 54 union

Timeline

Personal Trainer
Atilis Gym
03.2020 - 05.2022
Waitress
Outback Steakhouse
01.2018 - Current
Absegami
High School Diploma
Brooke Bradley