Brooke Bradshaw
Bellingham,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Sales Representative
Seattle Sun Tan
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased market penetration with introduction of innovative sales tactics.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Streamlined sales process, reducing time from lead to close.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Representative
Desert Sun
12.2022 - 12.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Hostess
Black Angus Steak House
07.2020 - 12.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Team Member
Jamba Juice
03.2020 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Federal Way High School
Federal Way, WA06.2023
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Sales Presentations
- Sales strategy development
- Client Service
- Cleaning
- Cash Handling
- Money Handling
- Computer Skills
- Heavy Lifting
- Training and mentoring
- Effective Multitasking
- Phone Etiquette
- Patience and Empathy
- Guest Engagement
- Greeting guests
- Cleanliness Maintenance
- Payment Processing
- Table Bussing
- Safe Food Handling
- Food Running
- High-volume dining
- Reservation Management
- Table assignment
- Reservation coordination
- Multitasking
Timeline
Sales Representative
Seattle Sun Tan
02.2023 - Current
Sales Representative
Desert Sun
12.2022 - 12.2023
Hostess
Black Angus Steak House
07.2020 - 12.2022
Team Member
Jamba Juice
03.2020 - 07.2020
High School Diploma -
Federal Way High School
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