Brooke Briner
La Vernia,Tx
Summary
I am an energetic self starter
looking for a position where I will be challenged and can grow from. I have great attention to detail and take pride in my job.
Overview
15
15
years of professional experience
Work History
Service Advisor
Bruckner's Truck Sales
07.2023 - 07.2024
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Examined service history and provided
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
Receptionist Administrator
Grande Truck Center
09.2009 - 07.2023
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly,
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
La Vernia High School
05.2000
Skills
- Phone
- Organizational
- Microsoft Office
- CDK / ADP Suite
- Excede
- Word
- Asist
- Mack/ Volvo tdp
References
- Robert Sellard, 210-989-9726
- Brian Cagle, +1 (847) 702-1917
- Chelesy Thayer, 210-602-1938
Timeline
Service Advisor
Bruckner's Truck Sales
07.2023 - 07.2024
Receptionist Administrator
Grande Truck Center
09.2009 - 07.2023
La Vernia High School