Hi, I’m
Brooke Brogdon
Indian Trail,NC
Summary
Proven educator and customer service professional with a track record of enhancing student engagement and customer satisfaction. Excelled at ESS by employing positive reinforcement and multi-subject instruction, significantly improving classroom management and student learning experiences. Skilled in special needs support and adept at conflict resolution, consistently delivering informed recommendations and fostering positive environments.
Overview
26
years of professional experience
Work History
ESS
Substitute Teacher, K-12
08.2023 - Current
Job overview
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
Patterson
Customer Service Representative
08.1998 - 03.2015
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
CPCCCharlotte, NC
Skills
- Student Engagement
- Positive Reinforcement
- Multi-Subject Instruction
- Curriculum knowledge
- Special Needs Support
Timeline
Substitute Teacher, K-12
ESS
08.2023 - Current
Customer Service Representative
Patterson
08.1998 - 03.2015
CPCC
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