Open To Work
Brooke Brown
United Ground Express
Louisville,KY
Work Preference
Desired Job Title
Ramp AgentAssistant Manager
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Work-life balanceCareer advancementFlexible work hoursWork from home option
17
years of professional experience
Dedicated professional with extensive experience in coordinating operations and enforcing safety protocols. Skilled in training new staff and improving workflows, contributing to a positive work environment and enhanced service quality.
Work History
Ramp Agent
2 Years- Coordinated baggage handling and loading processes to support timely aircraft departures.
- Operated ground support equipment to ensure timely aircraft turnaround.
- Conducted safety inspections on equipment to maintain compliance with regulations.
- Trained new ramp agents on operational procedures and safety protocols to enhance team readiness.
- Collaborated with team members to streamline workflows, resulting in improved service quality.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Assistant Manager
13 Years 5 Months- Monitored 40-70 employees
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and Conducted performance reviews each quarter, offering praise and recommendations for advancement or places of improvement.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handled time management by providing breaks and lunches at the appropriate times to still maintain coverage.
- Kept accurate and detailed records of personnel progress and productivity.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma
Skills
Staff training and development
Safety compliance
Team leadership
Employee performance evaluation
Cash management
Money handling
Customer service
Decision-making
Operational efficiency
Recruiting and interviewing
Timeline
Ramp Agent
United Ground Express
08.2024 - CurrentRead More
Assistant Manager
Walmart
10.2009 - 03.2023Read More
Valley High School
High School Diploma
Read More