Israel Quintana
Willow Springs
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Proactive and hard-working commercial airline employee highly experienced as ramp agent. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Chicago, IL
12.2022 - Current
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Enhanced aircraft safety by thoroughly deicing and removing snow, ice, and frost from planes.
- Maintained proper documentation of all deicing activities for compliance with federal regulations and company policies.
- Driving Deice Truck tanking 10,000+ pounds with deicing liquids
Zone Lead
Amazon Fresh
09.2020 - 12.2022
- Taught employees all aspects of successful grocery operations and strategies for exceeding performance targets
- Maintained attractive, well-organized grocery shelves, directing employees to handle frequent resets
- Prepared store for physical inventory audits, completing regular cycle counts to detect any discrepancies
- Managed accurate reporting, tracking sales trends, losses, and profit numbers for senior management
- Achieved consistent regulatory compliance, checking operations daily to identify and resolve issues
- Coordinated regular deliveries and restocking, keeping merchandise ready for customer purchases
- Kept a team of 10-30 employees productive with skilled leadership, continuous monitoring, and successful training strategies.
Route Sales Representative
Cintas
Burbank, IL
04.2021 - 11.2022
- Increased revenue from existing accounts with expertise in relationship-based selling
- Maximized customer retention through consistent delivery of top-notch, personalized service
- Met sales targets by keeping customers satisfied and well-stocked with products
- Upheld company standards for professionalism by keeping vehicle and personal appearance clean and polished
- Helped customers understand and select different products by staying current on available offerings
- Connected with customers after sales to offer additional support and build strong relationships.
- Driving a regulated vehicle weighing more than 10,000 lbs.
Guest Service Manager/Assistant General Manager
Quality Inn/LXG Midway AIrport Hotel
01.2015 - 09.2020
- Met guests need to be consistent with smooth coordination between departments
- Handled all registrations, room requests and charge questions smoothly
- Achieved profit targets with dynamic rate structures for rooms and amenities
- Arranged special services for guests, including transportation, reservations and package deliveries
- Audited accounts each day, posting charges and reconciling discrepancies
- Oversaw front desk, housekeeping and maintenance operations for 158-room property
- Developed solid relationships with staff, customers, and vendors
- Worked effectively with a diverse team to accomplish daily objectives and meet long-term goals
- Troubleshoot problems and develop successful solutions
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Updated office files daily and kept records organized
- Helped the team handle high-volume work by prioritizing tasks and organizing supplies.
Education
High School Diploma -
Curie High School
01.2015
Skills
- Hiring and recruitment
- Employee relations
- Operations management
- Staff development
- Multitasking
- Front desk management
- Staff training
- Order processing
- Tech-savvy
- Weight/Balance Loading
- Deicing Expertise
- Equipment Operation
Timeline
Ramp Agent
Southwest Airlines
12.2022 - Current
Route Sales Representative
Cintas
04.2021 - 11.2022
Zone Lead
Amazon Fresh
09.2020 - 12.2022
Guest Service Manager/Assistant General Manager
Quality Inn/LXG Midway AIrport Hotel
01.2015 - 09.2020
High School Diploma -
Curie High School