BROOKE BROWN
Interim Home Health
Belle Fourche,SD
1
Certification
19
years of professional experience
Skilled caregiver with a strong background in patient care, vital signs monitoring, and maintaining HIPAA compliance. Demonstrates expertise in providing emotional support, assisting with daily living activities, and observing and reporting changes in health conditions. Adept at fostering trusting relationships and ensuring a safe and comfortable environment for individuals in need.
Work History
CNA
1 Year 3 Months- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Prepared residents for meals and assisted with feeding.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Developed trusting relationships and provided emotional support to patients and families.
Business Administrator
1 Year 10 Months- Managed daily administrative operations, including scheduling, records, and internal communications.
- Coordinated billing, invoicing, and payment tracking to support accurate financial processing.
- Maintained confidential client and business records with strong attention to compliance requirements.
- Streamlined office workflows by organizing documents, forms, and procedural updates.
- Supported leadership with reporting, meeting preparation, and follow-up on action items.
- Oversaw vendor communication, supply ordering, and service coordination to sustain operations.
- Resolved administrative issues quickly while balancing competing priorities and deadlines.
- Trained staff on office procedures, system use, and consistent documentation practices.
- Managed day-to-day development issues.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Streamlined office processes by implementing new project management software and training staff on its usage.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Increased employee satisfaction rates through development of recognition programs that rewarded hard work.
- Streamlined workflow.
- Enhanced financial reporting accuracy through meticulous attention to detail and thorough review of accounting records.
- Observed all laws, regulations and other applicable obligations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Business Administrator
1 Year 10 Months- Contributed to economic success by participating in budgeting process.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Lead design and review sessions with technical and business staff.
- Improved operation procedure between IT provider and end-users.
- Managed a team of administrative professionals, providing guidance and support to ensure successful completion of daily tasks.
Support Worker
1 Year- Utilised effective communication strategies to build relationships with clients.
- Provided emotional support to clients during difficult times or crisis situations.
- Monitored changes in client’s physical or psychological condition and reported any concerns promptly.
- Assisted clients in accessing community resource services.
- Assisted clients in completing forms for services and benefits.
- Engaged positively with external agencies to ensure that services are delivered effectively.
- Built respectful and trusting relationships with clients.
- Remained calm and poised in emergency and crisis situations.
- Recognized crisis situations, assessing potential danger to clients and other individuals.
- Helped clients fill out job and housing applications and court documents.
CNA
2 Years 5 Months- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Developed trusting relationships and provided emotional support to patients and families.
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
CNA
4 Years 10 Months- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
- Developed trusting relationships and provided emotional support to patients and families.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Answered call lights to provide emergency treatment and assistance to patients.
- Observed infection control procedures and guidelines to safeguard patients and teams.
- Cleaned and sanitized medical equipment and rooms.
- Assisted with admission and discharge processes to provide continuity of care.
- Maintained a clean environment for the safety of patients by following infection control protocols.
- Performed basic nursing procedures such as catheterization and wound cleaning and dressing changes.
Customer Service Representative
5 Years 1 Month- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
Education
Skills
Patient care
HIPAA compliance
Vital signs monitoring
Time management
Reliable team player
Compassionate
Compassionate caregiver
Patient-focused care
Healthcare ethics
Responding to emergencies
Maintaining privacy
Trustworthy companion
Complex Problem-solving
Patient management
Medical office administration
Documentation expert
Calm and level-headed under duress
Quick problem solver
Admitting support
Certification
CNA, CPR
Accomplishments
- Implemented processes to streamline workflow.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized by customers and Job Title for expedient and effective service.
- Managed name area.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Responded to over Number customer inquiries each day.
- Accomplished improvement through actions.
Timeline
CNA
Interim Home Health
07.2025 - CurrentRead More
Support Worker
West River Mental Health
06.2024 - 06.2025Read More
Business Administrator
Spruce Canyon Wellness
04.2024 - 02.2026Read More
Business Administrator
Spruce Canyon Wellness
04.2024 - 02.2026Read More
CNA
Avera home health and hospice
05.2020 - 10.2022Read More
CNA
Rolling Hills nursing home
05.2014 - 03.2019Read More
Customer Service Representative
Walgreens
06.2007 - 07.2012Read More
Belle Fourche High School
Read More