Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Websites
Timeline
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Brooke Brownfield

Brooke Brownfield

3110 Doe River Way,Matthews, North Carolina

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Sales Associate

CycleBar
Cornelius, NC
01.2025 - Current
  • -Promote and sell memberships, class packages, and retail merchandise via phone, text, and email.
  • -Maintain a clean, organized, and safe studio environment.
  • -Support social media, marketing, and community outreach efforts.
  • -Provide studio tours and help onboard new members.
  • -Manage the studio front desk, including phone calls, emails, and scheduling.
  • -Collaborate with instructors and team members to ensure a smooth class experience.

Front Desk Sales Associate

Gritbox Fitness
Charlotte, NC
11.2023 - 08.2024
  • -Drive sales performance – Actively promote and sell memberships, class packages, personal training sessions, and retail merchandise to meet and exceed studio goals.
  • -Deliver top-tier customer service – Answer questions, resolve concerns, and support members in their fitness journey with genuine care and enthusiasm.
  • -Handle check-ins & class prep – Assist members with class check-ins, gear setup (like gloves or wraps), and guide first-timers to ensure a smooth and fun experience.

Hostess and Cashier

First Watch
Wilmington, NC
05.2021 - 08.2021
  • -Warmly welcome every guest – Greet guests with a friendly smile and positive energy as they enter, making sure every experience starts off on the right foot.
  • -Manage the waitlist – Accurately quote wait times, seat guests in a timely and organized manner, and maintain flow throughout the dining room.
  • -Operate the POS system – Handle all takeout and dine-in transactions quickly and accurately, including cash, credit cards, and gift cards.
  • -Answer phones professionally – Take to-go orders, answer questions about the menu, and provide helpful, clear communication to callers.

Gymnastics Coach

Port City Gymnastics
Wilmington, North Carolina
08.2018 - 09.2020
  • Developed training plans tailored to individual gymnast needs and skill levels.
  • Instructed gymnasts in various techniques and routines for competitions.
  • Monitored safety protocols during practices and events to ensure athlete well-being.
  • Provided feedback to athletes on performance, focusing on technique improvement.
  • Collaborated with parents to discuss athlete progress and development goals.

Education

Bachelor of Science - Exercise Science: Pre-Professional Concentration

The University of North Carolina at Charlotte
Charlotte, NC
05.2025

Bachelor of Science - Health Systems Management

The University of North Carolina at Charlotte
Charlotte, NC
05.2025

Skills

  • Teamwork
  • Ability to multitask
  • Customer service skills
  • Leadership
  • Team collaboration
  • Appointment confirmation
  • Data entry proficiency
  • Office administration
  • Document filing
  • Front desk supervision
  • Medical terminology

Certification

Medical Assistant Certification (Pending), Charlotte, NC February 2025- Present

Affiliations

  • Chi Omega Sorority Member, UNC Charlotte March 2021- May 2024
  • Make A Wish Fundraising Volunteer, UNC Charlotte November 2021- 2024
  • Competitive Gymnast and Pole Vaulter August 2008-2020

Timeline

Front Desk Sales Associate

CycleBar
01.2025 - Current

Front Desk Sales Associate

Gritbox Fitness
11.2023 - 08.2024

Hostess and Cashier

First Watch
05.2021 - 08.2021

Gymnastics Coach

Port City Gymnastics
08.2018 - 09.2020

Bachelor of Science - Exercise Science: Pre-Professional Concentration

The University of North Carolina at Charlotte

Bachelor of Science - Health Systems Management

The University of North Carolina at Charlotte

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