Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Renae' Gray

Pflugerville

Summary

Dynamic and results-driven professional with years of experience in customer-focused roles, showcasing strong leadership, time management, and critical thinking skills. Skilled in team supervision and creative thinking, demonstrated by leading initiatives that resulted in a 95% positive feedback rate. Passionate about building lasting client relationships and driving revenue growth in a dynamic sales environment. Currently seeking new opportunities to expand my knowledge and career advancement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Sales Associate

European Wax Center
02.2024 - Current
  • A positive, friendly, upbeat, and personable demeanor with strong communication skills.
  • Ability to manage productivity and sales to ensure goals are achieved.
  • Prioritizes guest service and satisfaction.
  • An ability to work independently with limited supervision.
  • Full understanding of the EWC values, vision, and strategy.

Barista

Starbucks
02.2022 - 10.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Educates customers on store offerings and coffee culture.
  • Regularly delegates tasks and leads team to achieve sales and drive through goals.

Cashier

American Eagle Outfitters, Inc
03.2021 - 01.2022
  • Stocked, replenished, and organized inventory with accuracy and efficiency, completing function 10% faster than average associate
  • Built strong relationships across teams, actively participated in knowledge sharing, and maintained excellent communication standards
  • Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases
  • Exceeded and met monthly credit card and reward sign ups, resulting in a 15% increase in revenue
  • Connected 100+ guests weekly to quality products on a daily basis
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

Bayhost Shift Lead

TopGolf
12.2018 - 02.2020
  • Responsible for training and leading a team of servers and often acted as staff manager to address customer concerns and procedural compliances
  • Provided outstanding customer service, receiving 95% in customer service feedback surveys.
  • Consistently broke daily sales goals by 5% upselling premium and mixed drinks which enhanced the company's revenue.
  • Partnered with Marketing to conduct recruitment for prospective employees and answered questions regarding the hiring and training process.
  • Ensured that store is opened and closed in accordance with company policy
  • Managed multiple guest reservations and bay assignments simultaneously, ensuring precise timing and optimal facility utilization during peak hours.

Education

Master of Arts - Sociology

University of Alabama At Birmingham
Birmingham, AL
12-2027

BAAS - Business Management

Texas A&M University- Central Texas
Killeen, TX
12-2022

Associate of Arts - General Studies

Austin Community College
Austin, TX
05-2019

High School Diploma -

Cabrini High School
New Orleans, LA
05-2016

Skills

  • Goal oriented
  • Time management abilities
  • Excellent communication
  • Creative thinking
  • Organization
  • Team supervision
  • Marketing strategies
  • Conflict resolution
  • Reliability
  • Networking
  • Self motivation
  • Adaptability
  • Teamwork

Certification

Teaching certification- UTSA

Timeline

Front Desk Sales Associate

European Wax Center
02.2024 - Current

Barista

Starbucks
02.2022 - 10.2023

Cashier

American Eagle Outfitters, Inc
03.2021 - 01.2022

Bayhost Shift Lead

TopGolf
12.2018 - 02.2020

Master of Arts - Sociology

University of Alabama At Birmingham

BAAS - Business Management

Texas A&M University- Central Texas

Associate of Arts - General Studies

Austin Community College

High School Diploma -

Cabrini High School

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Renae' Gray