Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Burdecki

Eastlake,OH

Summary

Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Excellent communication and negotiation skills. Offering 5 -year history of successful loan and mortgage processing. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.

Overview

11
11
years of professional experience

Work History

Mortgage Loan Processor

CrossCountry Mortgage LLC
03.2021 - Current
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.

Mortgage Loan Processor

Liberty Home Mortgage
08.2018 - 03.2021
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
  • Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
  • Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
  • Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
  • Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
  • Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.

Server

Panini's Bar & Grill
08.2017 - 08.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Manager

Schlotzsky's Deli
03.2013 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Completed weekly product inventory and restocked inventory.

Assistant Manager

Justice Tween Brands
03.2015 - 08.2015
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.

Education

No Degree - Business

Lakeland Community College
Willoughby, OH

High School Diploma -

North High School
Eastlake, OH
06.2014

Skills

  • Loan Processing Expertise
  • Data Entry Accuracy
  • Organizational Skills
  • Pipeline Management
  • Strong Communication
  • Customer Service
  • Attention to Detail
  • Credit Evaluation
  • Time Management
  • Problem Solving
  • Data Collection
  • Customer Communication

Timeline

Mortgage Loan Processor

CrossCountry Mortgage LLC
03.2021 - Current

Mortgage Loan Processor

Liberty Home Mortgage
08.2018 - 03.2021

Server

Panini's Bar & Grill
08.2017 - 08.2018

Assistant Manager

Justice Tween Brands
03.2015 - 08.2015

Manager

Schlotzsky's Deli
03.2013 - 08.2017

No Degree - Business

Lakeland Community College

High School Diploma -

North High School

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Brooke Burdecki