Brooke Burgess
Burleson
Summary
I am a self-driven student with a passion for engineering and a strong foundation in communication, leadership, and time management, gained through hard work experience as a waitress to pay my way through school. I thrive in collaborative environments, take initiative in completing tasks efficiently, and am dedicated to continuous learning and growth, making me a valuable addition to any team.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
Frescos Cocina Mexicana
08.2022 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Education
Bachelor of Science - Computer Engineering
The University of Texas At Arlington
Arlington, TX05-2028
No Degree - Computer Science
Texas Christian University
Fort Worth, TXNo Degree -
Burleson Centennial HighSchool
Burleson, TX05-2023
Skills
- Team motivation
- Energy and enthusiasm
- Exceptional communication
- Training expertise
- Leadership development
- Attention to detail
Timeline
Waitress Trainer
Frescos Cocina Mexicana
08.2022 - Current
Bachelor of Science - Computer Engineering
The University of Texas At Arlington
No Degree - Computer Science
Texas Christian University
No Degree -
Burleson Centennial HighSchool
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