Summary
Overview
Work History
Education
Certification
Timeline
Generic

Brooke Cantu

Houston

Summary

Registered Nurse and Account Manager with a strong background in clinical care, healthcare operations, and client relationship management. Proven leadership in mentoring peers, training healthcare professionals, and managing complex enterprise accounts. Skilled at building cross-functional partnerships to improve care coordination, patient outcomes, and organizational efficiency. Emotionally intelligent, growth-driven, and committed to advocating for safer, more efficient care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Strategic Account Manager

FlexCare Infusion Centers
09.2025 - Current
  • Generated detailed patient update reports for specialty infusion accounts to support clinical care coordination and provider communication.
  • Delivered timely and accurate reporting to providers, ensuring transparency in patient status and treatment progress.
  • Collaborated with physicians and healthcare decision-makers to explore sponsorship and partnership opportunities within specialty care.
  • Acted as the single point of contact for urgent issues from provider offices and internal sales teams, ensuring fast resolution and continuity of care.

Account Manager

CareMetx
10.2024 - 08.2025
  • Oversee national provider and enterprise accounts across multiple healthcare specialties using a SaaS platform, ensuring high levels of client satisfaction and retention through proactive issue resolution and triage.
  • Lead product operations and collaborate cross-functionally with engineering, and Account Management team, contributing to a 20% increase in platform adoption and usage.
  • Design and deliver virtual and in-person training content for healthcare professionals, driving product engagement and user proficiency.
  • Develop and implement a comprehensive training program for new account managers, resulting in a 50% improvement in onboarding efficiency.
  • Represent the organization at national medical conferences, fostering strong relationships with key stakeholders, including executive sponsors and decision-makers.
  • Proficient in tools such as Microsoft Dynamics 365, DocuSign, Zoom, Canva, Adobe Acrobat Pro, and the Microsoft Office Suite.

Business Development Executive

CareMetx
10.2023 - 10.2024
  • Earned promotion from Business Development Representative within six months by consistently surpassing sales targets and demonstrating initiative in client engagement and growth strategy.
  • Delivered consultative presentations to providers and clinical staff, effectively showcasing software capabilities to optimize workflows and increase operational efficiency.
  • Designed and implemented a comprehensive sales training program using SharePoint, reducing new hire demo scheduling time from three months to two weeks.
  • Prospected and qualified leads via CRM systems, building strategic partnerships with specialty medical practices to enhance clinical workflows for both providers and patients.
  • Conducted candidate interviews, managed inbound communications, scheduled appointments, and ensured timely execution of project deliverables.

Neonatal ICU Nurse

CHI St. Luke’s Hospital-Baylor College of Medicine
03.2022 - 07.2023
  • Cared for patients regarding various disease processes, analyzed data, developed and implemented care plans, assessed outcomes, and documented updates in EPIC.
  • Collaborated with healthcare teams in fast-paced, high-pressure environments while adhering to HIPAA regulations.
  • Supervised and trained nurses by teaching medical terminology and clinical skills.
  • Expanded clinical expertise by transitioning from NICU to Postpartum and Labor & Delivery units, enhancing proficiency in maternal-newborn care, labor support, postpartum recovery, and early neonatal assessment.

Acute Care Pediatric Nurse

Texas Children’s Hospital
10.2021 - 03.2022
  • Examined data and problem-solved to create a strategy to implement evidence-based practices.
  • Provided treatment for patients in the Epilepsy Monitoring Unit undergoing research trials.
  • Established therapeutic rapport, assessed family learning needs, addressed concerns, and delivered targeted education.

Intensive Care Unit Nurse

HCA Houston Healthcare Hospital
01.2021 - 06.2021
  • Utilized critical thinking and time management skills by organizing pertinent data and identifying goals to implement in the care plan.
  • Advocated for patients while providing culturally competent care and utilized timely care.

Education

Bachelor of Science - Nursing

Lamar University

Certification

  • Registered Nurse (RN), Licensed by the Texas Board of Nursing
  • Recognized for closing the largest account of 2024 as a Business Development Executive on the Practice Sales Team, leading annual performance across the department.
  • Provider Solutions Excellence in Quality Award (July 2025) – Recognized for exceptional leadership and dedication in supporting account growth.

Timeline

Strategic Account Manager

FlexCare Infusion Centers
09.2025 - Current

Account Manager

CareMetx
10.2024 - 08.2025

Business Development Executive

CareMetx
10.2023 - 10.2024

Neonatal ICU Nurse

CHI St. Luke’s Hospital-Baylor College of Medicine
03.2022 - 07.2023

Acute Care Pediatric Nurse

Texas Children’s Hospital
10.2021 - 03.2022

Intensive Care Unit Nurse

HCA Houston Healthcare Hospital
01.2021 - 06.2021

Bachelor of Science - Nursing

Lamar University

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