Brooke Carr
Willis,TX
Summary
Driven professional with a proven track record at Chick-fil-A, excelling in customer engagement and cash handling. Mastered cleaning and sanitation, enhancing team performance by mentoring cashiers at Cavenders. Achieved significant improvements in customer service and loyalty through effective communication and leadership skills.
Overview
1
1
year of professional experience
Work History
Crew Team Member
Chick-fil-A
03.2024 - Current
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Worked front counter, drive-thru and other areas.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Recorded orders by answering customer questions and entering requests in system.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Cashier Team Lead
Cavenders
05.2023 - 03.2024
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased customer loyalty and retention.
- Trained team members on cash register operation and cash handling.
Education
Animal Science
Willis High School
Willis, TX05.2025
Skills
- Cleaning and sanitation
- Performance Improvement
- Cash Handling
- Telephone Etiquette
- Customer Engagement
- Customer Service
Accomplishments
- Collaborated with team of 20 to improve customer satisfaction.
- In training to become a team lead.
- National Honors Society
- Student Council class officer
Timeline
Crew Team Member
Chick-fil-A
03.2024 - Current
Cashier Team Lead
Cavenders
05.2023 - 03.2024
Animal Science
Willis High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Lauren DabneyLauren Dabney
Sales Associate at HEB Grocery StoreSales Associate at HEB Grocery Store