Brooke N. Carter
Elkhart,IN
Summary
Hospitality Professional specializing in luxury guest service and operational efficiency. Delivered personalized experiences by managing guest flow and seating during peak periods. Committed to maintaining high standards in fast-paced environments, ensuring exceptional guest satisfaction.
Overview
5
5
years of professional experience
Work History
Host pool server banquet server dining room server
Enchantment Resort
Sedona
12.2025 - Current
- Delivered elevated guest service within a Forbes Travel Guide-rated luxury resort environment, upholding the highest standards.
- Welcomed and guided guests with polished, brand-approved language, enhancing overall guest satisfaction.
- Orchestrated guest flow and seating coordination, effectively managing wait times during peak service periods to maximize guest turnover.
- Expedited table resets and provided service assistance, ensuring prompt attention to guest needs in a fast-paced setting.
- Maintained exemplary professionalism, fostered teamwork, and demonstrated meticulous attention to detail.
- Trained in Forbes-trained luxury hospitality service standards to ensure an exceptional guest experience.
Seasonal Server
The Boardwalk Upper Deck
Put-in-Bay
05.2025 - 10.2025
- Delivered attentive, high-volume service in fast-paced seasonal restaurant, enhancing guest experience.
- Oversaw multiple tables concurrently, maintaining accuracy and ensuring guest satisfaction.
- Coordinated with kitchen and bar staff to ensure seamless operational flow.
Sales Professional
Lumio Solar
Palm Bay
05.2023 - 01.2025
- Educated homeowners on solar energy solutions, enhancing understanding and adoption of renewable energy.
- Presented customized proposals and guided clients through financing, ensuring informed decisions on investments.
- Achieved performance objectives consistently by cultivating strong client relationships and trust.
Restaurant Hostess
Texas Roadhouse
Elkhart
01.2022 - 05.2023
- Coordinated reservations, waitlists, and seating flow to enhance guest experience in high-volume restaurant.
- Assisted front-of-house operations to maintain high standards of guest service.
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservation system to coordinate guest flow efficiently.
- Assisted in training new staff on hosting procedures and customer service standards.
Education
High School Diploma -
Elkhart High School
ElkhartSkills
- Luxury Guest Service
- Guest flow management
- Service recovery
- Upselling techniques
- Cash Handling
- Time Management
- Multitasking
- Conflict Resolution
- Team Collaboration
Timeline
Host pool server banquet server dining room server
Enchantment Resort
12.2025 - Current
Seasonal Server
The Boardwalk Upper Deck
05.2025 - 10.2025
Sales Professional
Lumio Solar
05.2023 - 01.2025
Restaurant Hostess
Texas Roadhouse
01.2022 - 05.2023
High School Diploma -
Elkhart High School