MARISSA CONTRERAS
Chandler,AZ
Summary
Experienced customer service professional with a strong background in luxury hospitality and sales. comfortable working in fast paced environments, building relationships with customers, handling issues, and balancing multiple responsibilities. Dependable, adaptable, and quick to learn.
Overview
11
11
years of professional experience
Work History
Bartender / Server
The Phoenician, a Luxury Collection Resort
Scottsdale, AZ
12.2022 - Current
- Provide high-volume bartending and pool-side service while maintaining Forbes luxury service standards.
- Deliver luxury service across resort outlets including Kalio Kabobery, The Phoenician Spa, Canyon Suites.
- Build guest relationships through personalized, anticipatory service and strong knowledge of menu items.
- increase revenue through suggestive selling and recommendations while managing individual sales of up to $4,000 per shift.
- Complete monthly DLZ trainings for guest satisfaction and operational excellence.
Seasonal Bartender
Arcis Golf
Scottsdale, AZ
11.2023 - 02.2024
- Maintained exceptional service to the bar guest as well as worked with the servers to deliver prompt ticket times for the servers.
- Opened and closed bar, ensuring seamless operations during 12 hour shifts.
- Managed inventory, restocked supplies, and ordered new products.
Leasing Agent
Cushman & Wakefield
Arizona, AZ
05.2021 - 03.2022
- Guided prospective residents through the leasing process, property tours, applications, and follow-up communication.
- Supported occupancy goals through relationship building, customer service, sales follow-up, and accurate administrative work.
- Coordinated tenant move-ins and move-outs to streamline transitions.
Salon Manager
Sun Drops Nail Salon
Scottsdale, AZ
06.2020 - 05.2021
- Oversaw employee performance, scheduling, facility standards, inventory, expenses, purchases, and daily sales.
- Built repeat business through attentive customer service, issue resolution, and a strong focus on client retention.
Bartender / Server
Rula Bula
Tempe, AZ
11.2018 - 03.2020
- Provided fast-paced bar and dining service, recommended menu items, managed guest check-ins, and resolved service issues.
- Maintained health and safety standards while creating a welcoming experience for a high volume of guests.
Dental Assistant
Citrus Valley Dental
Mesa, AZ
04.2015 - 11.2018
- Prepared treatment rooms, sanitized instruments and equipment, and supported efficient patient flow.
- Prepared patient X-rays and dental impressions while maintaining health, safety, and infection-control standards.
Skills
- High-volume service
- Forbes Service Standards
- Luxury Guest Service
- Inventory management
Timeline
Seasonal Bartender
Arcis Golf
11.2023 - 02.2024
Bartender / Server
The Phoenician, a Luxury Collection Resort
12.2022 - Current
Leasing Agent
Cushman & Wakefield
05.2021 - 03.2022
Salon Manager
Sun Drops Nail Salon
06.2020 - 05.2021
Bartender / Server
Rula Bula
11.2018 - 03.2020
Dental Assistant
Citrus Valley Dental
04.2015 - 11.2018