Brooke Chirpich
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to have hard conversations with both team members and clients for the benefit of the company.
Overview
2
2
years of professional experience
Work History
Food and Beverage Team Leader
Worlds Of Fun Amusement Park
2022.04 - 2023.07
- Enacted progressive disciplinary measures for staff, managed 4 work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed 20+ staff members per shift over 200 acres
Lifeguard
Old Pike Country Club
2021.05 - 2021.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of 30+ guests in and around swimming pool.
- Responded to emergency situations in timely, efficient manner.
- Attentively monitored 20+ swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
High School Diploma -
Saint Pius X High School
Kansas City, MO05.2024
Skills
- Disciplinary Write-Ups
- Operational Reporting
- Data Entry Software
- Staff Management
- Microsoft Excel
- Animal Safety
- Equipment Sterilization
- Proper Animal Restraint
- First Aid
- Specimen Collection
- Basic Animal Care
- Customer Service
- Microsoft Office
- Specimen Preparation
- Cell Staining
- Microsoft Word
- Task Prioritization
- Analytical and Critical Thinking
- Horse Grooming
- Animal Husbandry Understanding
Accomplishments
Received Eagle scout rank in February of 2023. Attended National Student Leadership Conference at Virginia Tech for veterinary medicine in July of 2023.
Timeline
Food and Beverage Team Leader
Worlds Of Fun Amusement Park
2022.04 - 2023.07
Lifeguard
Old Pike Country Club
2021.05 - 2021.08
High School Diploma -
Saint Pius X High School
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