Brooke Cisneros
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Lead Human Resources Specialist
AT&T
12.2020 - Current
- Increased team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols related to Americans with Disability Act (ADA) and requests for job accommodations.
Job Accommodations Employee Relations Manager
AT&T
01.2016 - 12.2020
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Increased current knowledge of industry regulations and legislation to amend policies and promote compliance.
Employee Relations Manager- Attendance
AT&T
11.2014 - 01.2016
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
Employee Relations Manager
AT&T
11.2004 - 11.2014
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked as effective team member while contributing to local and regional HR projects.
Staffing Manager
AT&T
09.1998 - 11.2004
- Performed sourcing, interviewing, negotiations, and hiring.
- Reviewed applications and resumes to support hiring activities.
Education
Master of Arts - Human Resources Management
National University
La Jolla, CABachelor of Arts - Liberal Studies
California State University Hayward-East Bay
Hayward, CASkills
- Employee Relations
- Customer Relations
- Conflict Resolution Tactics
- Customer Satisfaction
- Microsoft Office
- Complex Problem-Solving
- Internal Communications
- Complaint Response
- Consultancy and Advisory
- Human Resources Law Expertise
Timeline
Lead Human Resources Specialist
AT&T
12.2020 - Current
Job Accommodations Employee Relations Manager
AT&T
01.2016 - 12.2020
Employee Relations Manager- Attendance
AT&T
11.2014 - 01.2016
Employee Relations Manager
AT&T
11.2004 - 11.2014
Staffing Manager
AT&T
09.1998 - 11.2004
Master of Arts - Human Resources Management
National University
Bachelor of Arts - Liberal Studies
California State University Hayward-East Bay
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