Brooke Clark
Raleigh,NC
Summary
Adaptable and results-driven manager. Skilled in maintaining strong relationships with healthcare providers, optimizing network growth and ensuring compliance with organizational standards. Committed to delivering efficient, high-quality provider networks that support patient-centered care and organizational goals.
Overview
9
9
years of professional experience
Work History
Supervisor, Clinical Networks
American Specialty Health
United States - Remote
04.2024 - Current
- Supervises a team of 10 Network Recruiters, offering constructive feedback and coaching to enhance individual performance.
- Leads teams in planning, implementation, and execution of new business projects and department policies.
- Analyzes data to formulate strategies and evaluate the effectiveness of current approaches to enhance success in network growth.
- Utilizes geo access to analyze network adequacy to ensure members have sufficient access to care by targeting high-need areas to optimize recruitment.
- Serves as a stakeholder for CRM initiatives aimed at improving functionalities and increasing efficiency for better workflow.
- Consistently upholds compliance both at the departmental and individual levels with regulatory requirements including security, HIPAA, accreditation, health plan delegation, and company standards.
Clinical Network Recruiter
American Specialty Health
United States - Remote
07.2022 - 04.2024
- Sourced and managed the development of leads in CRM documenting outreach activity and provider data.
- Pitched the network to prospective providers and assisted them in the process of preparing for credentialing and joining the network.
- Conducted review of contractual obligations while addressing redline requests and engaging in contract negotiation for key providers.
- Consistently achieved and exceeded monthly targets and metrics meeting production targets at 107%.
- Demonstrated accuracy and focus for productivity in a fast-paced environment in which deadlines must be met and priorities may change
Lead Patient Care Coordinator
Bowman Animal Hospital & Cat Clinic
Raleigh, NC
02.2021 - 07.2022
- Delivered administrative support, greeted clients, and answered general questions.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Streamlined communication between healthcare providers and patient parents.
- Addressed client concerns and resolved complaints under direct supervision of the practice manager.
Assistant Store Manager
Scrub Hub
Independence, MO
09.2020 - 12.2020
- Assisted in overall day-to-day operations of the store and delegated sales associates to optimize floor coverage to achieve desired sales and results.
- Spearheaded all vendor events, in order to bring awareness to our products and bring in potential clients.
- Partnered with a large network of medical providers to ensure proper outfitting and branding was established.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Shift Supervisor
Starbucks
Blue Springs, MO
08.2019 - 09.2020
- Streamlined day-to-day duties including inventory, store presentation, necessary cleaning, product organization, and store shipping/receiving.
- Provided exceptional customer service through direct customer interaction as well as responding to customer inquiries or complaints.
- Oversaw store production and sales to ensure daily monetary goals were met.
- Trained new employees and delegated daily tasks and responsibilities.
Store Manager
Cafe Latte
Franklin, TN
11.2015 - 07.2019
- Perform all managerial duties such as tracking inventory, creating employee schedules, organizing store meetings, and budgeting while generating $20,000 in monthly sales.
- Hire, train, evaluate performance, and enforce disciplinary actions for 10 associates.
- Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
- Oversaw social media and merchandising to attract potential customers.
Education
High School Diploma -
Centennial High School
Franklin, TN01-2014
Skills
- Cross-functional team management
- Exceptional oral and verbal communication skills
- Interpersonal communication
- Project management
- Customer relationship management (CRM)
- Strategic decision making
- Process Improvement and operational efficiency
- Provider contracting
- Performance tracking and reporting
- Proficient in Microsoft Suite
Timeline
Supervisor, Clinical Networks
American Specialty Health
04.2024 - Current
Clinical Network Recruiter
American Specialty Health
07.2022 - 04.2024
Lead Patient Care Coordinator
Bowman Animal Hospital & Cat Clinic
02.2021 - 07.2022
Assistant Store Manager
Scrub Hub
09.2020 - 12.2020
Shift Supervisor
Starbucks
08.2019 - 09.2020
Store Manager
Cafe Latte
11.2015 - 07.2019
High School Diploma -
Centennial High School