Brooke Clark
Raleigh,NC
Summary
Adaptable and results-driven manager. Skilled in maintaining strong relationships with healthcare providers, optimizing network growth and ensuring compliance with organizational standards. Committed to delivering efficient, high-quality provider networks that support patient-centered care and organizational goals.
Overview
9
9
years of professional experience
Work History
Supervisor, Clinical Networks
American Specialty Health
04.2024 - Current
- Supervises a team of 10 Network Recruiters, offering constructive feedback and coaching to enhance individual performance.
- Leads teams in planning, implementation, and execution of new business projects and department policies.
- Analyzes data to formulate strategies and evaluate the effectiveness of current approaches to enhance success in network growth.
- Utilizes geo access to analyze network adequacy to ensure members have sufficient access to care by targeting high-need areas to optimize recruitment.
- Serves as a stakeholder for CRM initiatives aimed at improving functionalities and increasing efficiency for better workflow.
- Consistently upholds compliance both at the departmental and individual levels with regulatory requirements including security, HIPAA, accreditation, health plan delegation, and company standards.
Clinical Network Recruiter
American Specialty Health
07.2022 - 04.2024
- Sourced and managed the development of leads in CRM documenting outreach activity and provider data.
- Pitched the network to prospective providers and assisted them in the process of preparing for credentialing and joining the network.
- Conducted review of contractual obligations while addressing redline requests and engaging in contract negotiation for key providers.
- Consistently achieved and exceeded monthly targets and metrics meeting production targets at 107%.
- Demonstrated accuracy and focus for productivity in a fast-paced environment in which deadlines must be met and priorities may change
Lead Patient Care Coordinator
Bowman Animal Hospital & Cat Clinic
02.2021 - 07.2022
- Delivered administrative support, greeted clients, and answered general questions.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Streamlined communication between healthcare providers and patient parents.
- Addressed client concerns and resolved complaints under direct supervision of the practice manager.
Assistant Store Manager
Scrub Hub
09.2020 - 12.2020
- Assisted in overall day-to-day operations of the store and delegated sales associates to optimize floor coverage to achieve desired sales and results.
- Spearheaded all vendor events, in order to bring awareness to our products and bring in potential clients.
- Partnered with a large network of medical providers to ensure proper outfitting and branding was established.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Shift Supervisor
Starbucks
08.2019 - 09.2020
- Streamlined day-to-day duties including inventory, store presentation, necessary cleaning, product organization, and store shipping/receiving.
- Provided exceptional customer service through direct customer interaction as well as responding to customer inquiries or complaints.
- Oversaw store production and sales to ensure daily monetary goals were met.
- Trained new employees and delegated daily tasks and responsibilities.
Store Manager
Cafe Latte
11.2015 - 07.2019
- Perform all managerial duties such as tracking inventory, creating employee schedules, organizing store meetings, and budgeting while generating $20,000 in monthly sales.
- Hire, train, evaluate performance, and enforce disciplinary actions for 10 associates.
- Prioritized sanitation, safety, and health standards in work areas to meet OSHA requirements.
- Oversaw social media and merchandising to attract potential customers.
Education
High School Diploma -
Centennial High School
Franklin, TN01-2014
Skills
- Cross-functional team management
- Exceptional oral and verbal communication skills
- Interpersonal communication
- Project management
- Customer relationship management (CRM)
- Strategic decision making
- Process Improvement and operational efficiency
- Provider contracting
- Performance tracking and reporting
- Proficient in Microsoft Suite
Timeline
Supervisor, Clinical Networks
American Specialty Health
04.2024 - Current
Clinical Network Recruiter
American Specialty Health
07.2022 - 04.2024
Lead Patient Care Coordinator
Bowman Animal Hospital & Cat Clinic
02.2021 - 07.2022
Assistant Store Manager
Scrub Hub
09.2020 - 12.2020
Shift Supervisor
Starbucks
08.2019 - 09.2020
Store Manager
Cafe Latte
11.2015 - 07.2019
High School Diploma -
Centennial High School
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