Brooke Cole
Moreno Valley,CA
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Tasting Room and Cafe Manager
Ultimate Vineyards, Thornton Winery
Temecula, CA
02.2020 - 02.2024
- Hire, train, and supervise staff
- Follow and enforce all company policies
- Create and maintain a safe work environment following all current state and county mandates
- Meet financial goals and manage budgets to improve business profitability and year-over-year sales
- Audit, inventory, and order supplies
- Staff scheduling and managing labor costs
- Plan food and wine menu with winemaker and executive chef
- Manage customer concerns and communications to increase guest satisfaction and retain wine club members
- Help with social media and marketing
- Oversee wine education with staff to improve sales and increase upselling techniques
Tasting Room Manager
South Coast Winery Resort & Spa Carter Estate Winery and Resort
Temecula, CA
02.2019 - 01.2020
- Responsible for exceptional customer service across both properties
- Maintain a working knowledge of the tasting room menu, retail product, winemaking, property history, and competitive markets
- Handle general oversight and direction of team members (average of forty between both properties); extensive knowledge of ADP
- Oversee hiring and training of tasting room supervisors, servers, bar backs, cashiers, and tour guides; train and coach all staff on resort policies and procedures as well as develop team members’ wine knowledge; fill in for any position when needed
- In charge of tasting room staff scheduling, including being aware of peak traffic, corporate events, banquet events/weddings, and area happenings; make staffing decisions based on traffic patterns
- Responsible for the overall operations and efficiency of both tasting rooms
- Able to direct and coach team members in a direct but pleasant manner
- Ensure cleanliness of tasting room and ensure that all areas are up to health code standards
- Manage monthly inventory of tasting rooms and gift shops
- Work with vendors to bring in trending, local, and fast-moving gift shop merchandise
- Price and stock wine and retail items, or delegate as necessary
- Develop new policies and procedures
- Meet budget goals with an emphasis on bottle sales and wine club sign ups
- Solicit private and corporate tastings and tours
- Promote wine club and keep staff informed of wine club exclusive wines, events, and promotions
- Ensure that all team members perform their duties and procedures efficiently, including menu presentation, serving, stocking, cash handling, wine knowledge, current wine awards and recognition, suggestive selling, asking for proper identification, pairing recommendations, speaking knowledgeably about our wine clubs, history of property and vineyards
- Perform opening and closing procedures, including balancing cash registers at the end of each shift
- Ensure that the tasting rooms are properly locked and secured at the end of each day
- Able to handle guest and employee incidents with confidence and clarity and report any emergency situations to Director, Human Resources, and General Manager in a timely manner
- Meet regularly with staff to review performance
- Review business goals weekly with Director
- Work efficiently with other departments to ensure guest satisfaction throughout the resort
Assistant Store Manager
BevMo!
Temecula, CA
08.2013 - 02.2019
- Outstanding customer service skills, including forming relationships with customers in store and reaching out to businesses within the community
- Detail-oriented, approachable, team-player, able to lead by example, assertive as needed
- Excellent verbal and communication skills; able to effectively communicate company and store directives to associates and other members of management team
- Cash handling skills, including training new associates on register, safe counts and deposits, and change orders
- Detailed knowledge of wine, beer, and spirits
- Able to plan and execute sales goals based on current trends, weekly reports and projections, and sales history
- Experience with Merchandising Calendar, receiving, product look up, weekly inventory counts, price accuracy and auditing, and knowing overall business operations
- Proven ability to assume overall responsibility for the store while ensuring company standards are met at all times
- Knowledge of scheduling and payroll with ability to adjust and prioritize peak times for maximizing sales
- Manage and control shrink both in the front of the store and in Receiving
- Work one-on-one with local reps and vendors to order product as needed
Event Administrator
Varsity Spirit Corporation
Southern CA
03.2013 - 06.2018
- Exemplary organizational skills
- Dedication to client services with an emphasis on people-driven and relationship-based networking
- Positive, friendly, and approachable personality
- Able to adapt to different situations with a cool, calm, and collected demeanor at all times
- Responsible for all paperwork and communications with administration office
- In charge of staffing, housing, scheduling, event registration, and customer service
- Works one-on-one with event facilities to ensure safety and comfort of all athletes and staff
- Oversees well-being of all athletes and staff
Education
Bachelor of Science - Nursing
California Baptist University
Riverside, CA 08.2006 - 05/2010
Skills
- Customer relationship management
- Social media engagement
- Team leadership
- Problem solving
- Effective communication
- Time management
- Detail orientation
- Personal initiative
- Adaptability
- Event preparation
- Operational efficiency
- Health and safety regulations
- Marketing
- Health department compliance
- Timekeeping
- Calendar and scheduling software
- Professional demeanor
References
Available Upon Request
Awards
- In-store Wine Expert with a focus on providing a unique experience for each customer; completion of three WineMo! Trainings
- Amazing Customer Experience Award (twice)
- Riverside Community Hospital Partnership Program
Timeline
Tasting Room and Cafe Manager
Ultimate Vineyards, Thornton Winery
02.2020 - 02.2024
Tasting Room Manager
South Coast Winery Resort & Spa Carter Estate Winery and Resort
02.2019 - 01.2020
Assistant Store Manager
BevMo!
08.2013 - 02.2019
Event Administrator
Varsity Spirit Corporation
03.2013 - 06.2018
Bachelor of Science - Nursing
California Baptist University
08.2006 - 05/2010