B R O O K E Coleman
Cutler,United States
Summary
Dedicated Worker with ability to stay focused on current and future tasks in the business, confident in my ability to keep up with the tasks. Very well introduced to the marketing processes in companies, ability to maintain professionalism in consumer care. I’ve worked in consumer care for 8 years and would continue to do so.
I’ve increased sales through my work, and learned any skills I would like to use through Apple. I’ve pleased customers and kept a professional lead. I am ready to make my next step.
Overview
7
7
years of professional experience
Work History
Alcohol Sales Representative
Corner Store Corp
Beverly , OH
02.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Representative/Store Manager/Co-Founder
T-Shirt Corner Corp
Vienna , WV
01.2019 - 01.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
Cashier
Par Mar Stores
Beverly, Ohio
06.2021 - 11.2021
- Par Mar stores Job includes: Retail, Customer service, Problems resolutions, Sales Recovery, Lottery, alcohol and tobacco sales
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier Team Lead
McDonald's
Marietta, Ohio
03.2020 - 04.2021
- Mcdonald's cashiering Job included: Customer service, Respect and Manners, A polite Headset voice, Other Employee Training, Manager Training, Resolution of problems with orders
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
- Ensured compliance with all safety regulations while performing tasks.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Assistant Restaurant Manager
Rolled Ice Cream Vienna
Vienna, WV
08.2019 - 04.2020
- Rolled Ice Cream Vienna jobs included: Team work, Ability to reprimand, Ability to run and do sales, Create plans for recipes, Recipe planning, Creating and entrepreneurship with Owner, Opened and Shut down seasonal sales, Cash collection and end of day sale sheet, Hiring and training
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Ensured compliance with health and safety regulations.
- Monitored customer service standards and took corrective action when needed.
- Supervised food preparation, ordering of supplies, and inventory control.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of sales transactions and other financial information.
- Created weekly work schedules for all restaurant personnel.
- Promoted special events or discounts to increase sales volume.
- Analyzed operational costs and made recommendations for cost savings.
- Developed marketing strategies to attract new customers.
- Managed cash register operations including deposits and reconciling discrepancies.
- Performed regular maintenance checks on kitchen equipment.
- Prepared monthly financial reports for upper management review.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Coordinated catering services for special occasions or corporate events.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Participated in local community events as a representative of the restaurant brand.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
Retail Sales Associate Cashier
J.C Penney
Vienna, WV
03.2017 - 01.2019
- J.C
- Penney Job included: Retail Sales, Credit Cards, Customer service and returns, Customer clientele building in salon and Sephora, A good attitude and manners
- Greeted customers and provided excellent customer service.
- Provided information about products and services to customers.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Assisted customers in locating items within the store.
- Operated a cash register to accurately process sales transactions.
- Stocked shelves and maintained product displays.
- Maintained a clean and organized work area throughout the shift.
- Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
- Resolved customer complaints or referred them to management for resolution.
- Helped other team members as needed during peak business times.
Education
High School Diploma - Cosmetology
Washington County Career Technical Center
Skills
- Customer Service
- Manners
- Communication
- Leadership
- Problem Solving
- Teamwork
- Time Management
- Cooperation
- Ability to take corrective criticism
- Revenue Generation
- Sales Forecasting
- Client Account Management
- Client Service
- Process Improvement
- Sales closing
- Competitor research
- Lead Generation
- Lead prospecting
- Customer Needs Assessment
- Records Management
- Business Development
- Sales Development
- Account Management
- Product Merchandising
- Sales expertise
- Sales Presentations
- On-site product demonstrations
- Strategy Development
- Expense Reporting
- Customer Relations
- Staff Training
- Performance Improvement
Timeline
Alcohol Sales Representative
Corner Store Corp
02.2024 - Current
Cashier
Par Mar Stores
06.2021 - 11.2021
Cashier Team Lead
McDonald's
03.2020 - 04.2021
Assistant Restaurant Manager
Rolled Ice Cream Vienna
08.2019 - 04.2020
Sales Representative/Store Manager/Co-Founder
T-Shirt Corner Corp
01.2019 - 01.2023
Retail Sales Associate Cashier
J.C Penney
03.2017 - 01.2019
High School Diploma - Cosmetology
Washington County Career Technical Center