Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Joseph Metzinger

Clarksdale,MO

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

9
9
years of professional experience

Work History

Alcohol Sales Representative

Blue Cloud
01.2023 - Current
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Manage inventory and profit margins.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Jumper

Fedex Ground
11.2020 - 01.2023
  • Sort and prep truck (loading packages onto truck that had not made it to the truck prior) every morning making sure there are no leaking/damaged packages
  • Help the driver perform pre-trip inspections
  • Run packages to front door, customer, or receiving department at a business
  • Code packages
  • Scan packages and check to make sure package is delivered to the correct address
  • Perform end of truck inspection.
  • Skilled at working independently and collaboratively in a team environment.

Sheet Oven Attendant

Silgan Containers
05.2018 - 12.2020
  • Set up and ran sheet metal into pockets inspecting sheets every hour for defects
  • Adjusted rectifiers, dropped wheels, backed stops
  • Filled out paperwork for hourly checks and change overs
  • Tagged bundles with proper documentation for shipping the bundles out, sending for another pass, and banded/wrapped bundles properly
  • Performed normal house cleaning around lines
  • Sorted materials for operation or defective plates
  • Cleaned oven and removed all equipment from the lines when needed
  • Cleaned belts, waxer, and conveyor when needed
  • Banded and dumped scrap metal at end of shift.

Deli Relief Slicer

Tyson Foods
09.2015 - 04.2018
  • Set up slicers for production and made sure product was on the lines before shift
  • Relieved slicer operator for break/lunches
  • Performed change over
  • Processed rework and performed daily house cleaning techniques
  • Made sure there was always meat on the line
  • Filled out paperwork for tests on the products checking the O2 in the packages, weight, and amount
  • Scanned meat to line to ensure the correct product was being ran.

Customer Service Representative

USA800
01.2015 - 08.2015
  • Answered phone calls in a professional manner while answering questions and ensuring customers' needs are met
  • Handled 50+ phone calls a day, giving detailed, personalized, polite, and friendly service to ensure customer retention
  • Independently performed advanced troubleshooting on equipment to determine the appropriate actions that needed to be taken to repair equipment
  • Followed established script to encourage up-selling
  • Assisted customers with placing their orders while offering similar products that might peak their interest.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

Architecture

Hillyards Technical Center
Saint Joseph, MO
05.2014

Mid-Buchanan High School
Saint Joseph, MO
05.2014

Skills

  • Work well as a team or independently
  • Meet time bound goals
  • Quick learner
  • Great attention to detail
  • Proficient in mathematics
  • Great communication: written or verbally
  • Client Account Management
  • Sales Development
  • Account development
  • Account Management
  • Customer Service
  • Sales closing
  • Relationship Building

Activities

  • Mid-Buchanan High School: FFA (08/2011 - 05/2013)
  • Hillyard Technical Center: Skills USA computer aided drafting district competition 2nd place, computer aided drafting state competition 4th place (08/2012 - 05/2014)

References

  • Aaron O'Neil, St. Joseph, MO, 816-261-2654
  • Roger Mapel, St. Joseph, MO, 816-390-6246

Timeline

Alcohol Sales Representative

Blue Cloud
01.2023 - Current

Jumper

Fedex Ground
11.2020 - 01.2023

Sheet Oven Attendant

Silgan Containers
05.2018 - 12.2020

Deli Relief Slicer

Tyson Foods
09.2015 - 04.2018

Customer Service Representative

USA800
01.2015 - 08.2015

Architecture

Hillyards Technical Center

Mid-Buchanan High School

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Joseph Metzinger