Brooke Coplin
Summary
Detail-oriented Legal Intern and licensed insurance producer with practical experience in law, risk management, and client advocacy. Expertise in analyzing regulatory frameworks and contracts to assess their impact on individuals and businesses. Strong communicator with the ability to adapt swiftly to changing environments and foster positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Producer
AO Globe Life
Redmond
02.2026 - Current
- Developed tailored insurance solutions for diverse client needs.
- Educated clients on policy options and benefits to enhance informed decision-making.
- Negotiated terms with providers to secure favorable rates, maximizing client value.
- Conducted market research to identify trends and consumer preferences, informing product development.
Criminal Law Intern
The Law Offices of Jonathan F. Marshall
06.2024 - 09.2025
- Researched case law using Clio and NJMCCS to support legal arguments and strategies.
- Processed intake documentation and organized legal documents to facilitate case management and support attorney preparation.
- Maintained organized filing systems for legal documents and correspondence to ensure easy access for legal team.
- Maintained confidentiality and upheld ethical standards by managing sensitive client information with care and discretion.
- Expanded client database by identifying and adding new contacts through outreach efforts.
Medical Receptionist
Bruce M Coplin MD
11.2022 - 06.2024
- Welcomed patients and checked them in by updating their information in the computer system, enhancing patient experience and data accuracy.
- Verified insurance coverage and collected co-payments to ensure compliance and streamline financial processes.
- Scheduled patient appointments to optimize clinic workflow.
Sales Representative/ Receptionist
Hand and Stone
10.2023 - 02.2024
- Engaged customers to promote services and enhance client relationships.
- Educated clients on product offerings and treatment options available.
- Negotiated pricing contracts with customers, enhancing customer satisfaction while optimizing profit margins.
- Answered incoming calls and transferred calls to appropriate departments, ensuring efficient communication and timely responses.
- Managed appointment scheduling efficiently to optimize staff time and resources.
Hostess
Fratellos Italian Restaurant
11.2021 - 06.2023
- Engaged with customers to deliver personalized service and foster positive dining experiences.
- Utilized table management system to enhance customer experience and streamline guest seating.
- Monitored inventory of tableware, linens, and condiments to maintain optimal supply levels and support service efficiency.
- Handled cash payments and reconciled daily transactions accurately.
Education
Bachelor of Arts - Criminology
Villanova University
Villanova, PA06.2027
Skills
- Insurance products and regulations
- Insurance compliance and documentation
- Claims analysis
- Client needs assessment
- Market analysis and risk management
- CRM database management
- Microsoft Office proficiency
- Deadline management
- Client presentations
Certification
Licensed Insurance Producer - Philadelphia, Pennsylvania
Timeline
Insurance Producer
AO Globe Life
02.2026 - Current
Criminal Law Intern
The Law Offices of Jonathan F. Marshall
06.2024 - 09.2025
Sales Representative/ Receptionist
Hand and Stone
10.2023 - 02.2024
Medical Receptionist
Bruce M Coplin MD
11.2022 - 06.2024
Hostess
Fratellos Italian Restaurant
11.2021 - 06.2023
Bachelor of Arts - Criminology
Villanova University