Brooke Cornett
Jeffersonville,IN
Summary
Hardworking Prior Authorization Representative with a successful background working for an insurance company learning the proper knowledge and skills to gain preapproval for medications. Detail-oriented, able to work independently and maintain a consistent 95% or higher on quality. My two and half years working for the prior authorization department learning Medicaid policy, department of defense and commerical has grown my knowledge to help me become an excellent representative to help the caller or assist with a fax as quickly and accurately as possible.
Overview
8
8
years of professional experience
Work History
Prior Authorization Representative
Express Scripts
10.2020 - Current
- Verified eligibility and compliance with authorization requirements for service providers.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
Nutrition Service Worker
Fort Hamilton Hospital
12.2016 - 09.2020
- Took meal trays to patients and checked for satisfaction with dietary requirements.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Sales Associate
TJX Companies
01.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate of Science - Professional Medical Billing And Coding
DeVry University
Villa Park, IL01.2020
High School Diploma -
Talawanda High School
Oxford, OH05.2016
Skills
- Medical Terminology
- Problem Resolution
- Client Satisfaction
- Strong Telephone Etiquette
- Flexible and Adaptable
- Problem-Solving
- Multitasking Abilities
- Self-Motivated
Timeline
Prior Authorization Representative
Express Scripts
10.2020 - Current
Nutrition Service Worker
Fort Hamilton Hospital
12.2016 - 09.2020
Sales Associate
TJX Companies
01.2015 - 12.2016
Associate of Science - Professional Medical Billing And Coding
DeVry University
High School Diploma -
Talawanda High School
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