Brooke Daughtrey
Kansas City,MO
Summary
Customer service representative with a strong track record in enhancing in-store experiences and fostering customer loyalty through tailored service. Demonstrated expertise in resolving conflicts and managing e-commerce operations to increase online sales. Proven ability to drive repeat business and improve overall customer satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Services Sales Associate
Bath & Body Works
Kansas City, MO
11.2024 - Current
- Created genuine connections with customers by uncovering needs, sharing product information, demoing products, and making personalized recommendations, resulting in increased customer satisfaction
- Delivered exceptional in-store customer experiences by utilizing selling behaviors rooted in company values and product knowledge, driving repeat business
- Delivered friendly and efficient cash wrap experience by processing transactions and maintaining organized cash wrap area, enhancing customer satisfaction
- Achieved strong sales and customer experience results in fast-paced environment, enhancing overall store performance
- De-escalated store and customer situations effectively, ensuring a positive shopping environment
- Utilized effective communication skills, remained open to feedback, and adapted quickly to changing situations, improving team collaboration
- Committed to delivering exceptional customer experiences, fostering sales growth and contributing to a high-energy store environment
Remote Website Designer
NOVA WEST SUPPLIES
Kansas City, MO
01.2011 - 09.2024
- Created and maintained an E-Commerce Website using Square by designing, developing, and testing applications and components, improving online sales capabilities
- Assisted customers with inquiries via calls and emails, identifying upselling opportunities to enhance customer retention
- Resolved customer complaints through video conferencing and instant messaging tools like Skype and Google Chat, providing effective remote support
- Entered product prices accurately and operated office equipment, ensuring smooth daily business operations
Customer Services Sales Associate
GORDMANS
01.2014 - 12.2018
- Resolved guest inquiries on merchandise location, pricing, and sales, delivering prompt responses that improved customer satisfaction.
- Operated cash register by identifying and scanning bar codes, processing transactions efficiently to minimize wait times
- Completed administrative tasks like merchandise counts, price changes, and returns, maintaining accurate inventory records.
- Learned and executed essential job functions independently in fast-paced environment, adapting quickly to changing demands.
Computer Lab Clerk
MOUNT ST. MARY'S COLLEGE
Los Angeles, CA
01.2005 - 12.2006
- Oversaw PC and Mac computer labs, assisting users with troubleshooting and support to ensure smooth lab operations
- Performed maintenance and troubleshooting on computers, refilled printers with ink, toner, and paper, and resolved technical issues via phone support
- Addressed user inquiries regarding computer software and hardware operation, resolving issues efficiently to enhance user satisfaction
Education
Anthropology - Major
University of Nevada Las Vegas
Las Vegas, NVPre-Nursing - Major
Mount St. Mary's College
Los Angeles, CAHigh school diploma or GED -
Silverado High School
Victorville, CASkills
- Excellent Customer Service
- Cash Handling
- Sales Data Review
- Inventory Management
- Online Sales Strategy
- Square Platform
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- MS Office Proficiency
- Data analysis skills
- Analytical Abilities
- Problem Solving
- Crisis intervention
- Communication Skills
- Team collaboration
- Employee rapport
- Multitasking ability
- Remote tools
- Technical skills
- Safety procedures
- Employee Development
- Computer operation
- Computer literacy
- Communication skills
- Analysis skills
- Technical skills
Timeline
Customer Services Sales Associate
Bath & Body Works
11.2024 - Current
Customer Services Sales Associate
GORDMANS
01.2014 - 12.2018
Remote Website Designer
NOVA WEST SUPPLIES
01.2011 - 09.2024
Computer Lab Clerk
MOUNT ST. MARY'S COLLEGE
01.2005 - 12.2006
Anthropology - Major
University of Nevada Las Vegas
Pre-Nursing - Major
Mount St. Mary's College
High school diploma or GED -
Silverado High School