Kevin Giron
Santa Fe,NM
Summary
I am very passionate about delivering exceptional customer service, I excel in fostering positive interactions and resolving issues effectively. With a strong aptitude for building rapport and understanding client needs, I thrive in collaborative team environments. I am dedicated to exceeding expectations and contributing to team success through effective communication and teamwork.
Overview
11
11
years of professional experience
Work History
Sales Associate/Customer Service
XFINITY Store by Comcast
Santa Fe, NM
08.2022 - Current
- Customer Service Expert
- Listening and resolving tough situations
- Able to adapt quickly
- Computer/Technical Expert
- In-depth knowledge of file architecture
- Account Manager/Expert
- Billing Expert
- Great at de-escalating customer interactions
- Great at making decisions in tough situations
Manager
Pro Fix Jewelers
10.2013 - 07.2022
- Oversaw repair order delegation to jewelers and efficiently managed all aspects of order processing on computer.
- Demonstrated exceptional skill in managing consignment operations along with providing quality customer service and handling payroll responsibilities.
Associate
Keva Juice
02.2013 - 09.2013
- Made and served various beverages to customers.
- Excelled at providing exceptional customer service.
- Demonstrated core team building skills.
Education
GED -
Santa Fe Community College
01.2007
Skills
- Exceptional computer and phone skills
- Great at working with a team
- Extensive knowledge of file architecture
- Quick at learning new programs
- Very proficient and quick with typing
- Excellent Customer Service
- Computer Skills
- Office Management
- Phone Etiquette
- Management
- Data Entry
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English, Expert
Timeline
Sales Associate/Customer Service
XFINITY Store by Comcast
08.2022 - Current
Manager
Pro Fix Jewelers
10.2013 - 07.2022
Associate
Keva Juice
02.2013 - 09.2013
GED -
Santa Fe Community College
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