Brooke DeFonte
West Babylon
Summary
Detail-oriented professional with a strong background in customer service and time management. Committed to delivering high-quality service and fostering positive customer relationships while efficiently managing delivery operations. Motivated and dependable student with strong communication skills, organized, problem solving skills. Experienced in working with others in a fast paced environment, quick learner. Interested in healthcare field and committed to providing respectful, compassionate, and reliable support to others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Alfredos Pizza
08.2021 - 02.2026
- Delivered orders promptly, ensuring high customer satisfaction and repeat business.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Maintained accurate records of deliveries and payments to ensure accountability.
- Managed cash handling and transaction processing with precision during deliveries.
- Provided exceptional customer service while resolving delivery issues effectively.
- Collaborated with kitchen staff to ensure order accuracy prior to dispatching deliveries.
- Trained new drivers on operational procedures and best practices for efficiency.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Assistant Store Manager
Margies Flowers
12.2019 - 07.2023
- Managed daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored staff on sales techniques and customer engagement strategies.
- Implemented inventory control processes to minimize waste and enhance stock accuracy.
- Developed employee schedules to optimize labor costs while maintaining service levels.
- Collaborated with vendors to manage supply orders, enhancing product selection and quality.
- Resolved customer complaints effectively, boosting satisfaction and fostering repeat business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Shampoo Assistant
Curl Evolution
01.2019 - 06.2019
- Delivered exceptional customer service during shampooing and conditioning processes.
- Assisted stylists by preparing clients and managing salon workflow efficiently.
- Maintained cleanliness and organization of workstations and equipment in compliance with safety standards.
- Educated clients on hair care products and recommended suitable treatments for individual needs.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
- Participated in continued education sessions to stay current on industry trends and best practices.
- Supported stylists with timely shampooing and conditioning services, maximizing appointment efficiency.
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
Education
No Degree - Health Care Studies - Nursing
Suffolk County Community College
Selden, NY05-2027
High School Diploma -
West Babylon Senior High School
West Babylon, NY06-2020
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Dependable and reliable
- Punctual and reliable
- Attention to detail
- Safe driving
- Problem-solving
- Loading and unloading
- Clean driving record
Certification
BLS/CPR
Timeline
Delivery Driver
Alfredos Pizza
08.2021 - 02.2026
Assistant Store Manager
Margies Flowers
12.2019 - 07.2023
Shampoo Assistant
Curl Evolution
01.2019 - 06.2019
No Degree - Health Care Studies - Nursing
Suffolk County Community College
High School Diploma -
West Babylon Senior High School