Brooke Deggendorf
Dubuque,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Absence Management Team Lead
SEDGWICK
01.2021 - Current
- Previously a Team Lead on the Apple program and the Safelite implementation
- Currently a Team Lead over Horizon, VSP, SPX Enterprises and SPX Flow
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Disability Coordinator
SEDGWICK
07.2017 - 12.2020
- Maintain knowledge of FMLA and short-term disability policies for Apple
- Assist with questions and solving problems
- Review medical to ensure in compliance with guidelines
- Determine accurate decisions on the claim in a timely manner
- Authorize benefits due once a decision has been made
- Correspond with the claimant and client throughout the duration of the claim.
Service Center Representative
SEDGWICK
05.2015 - 07.2017
- Maintain knowledge of FMLA and short-term disability policies for each client
- Educate callers on client requirements and benefit plans
- Assist with questions and solving problems
- Document all required details of the call in a concise professional manner
- Mentor incoming team members.
Customer Service Representative
FOCUS SERVICES
08.2014 - 04.2015
- Provide customer service
- Set up new business accounts
- Assist with billing questions
- Provide accurate product knowledge.
Education
Associate of Arts - Operations Management
University of Arizona
Tucson, AZ06.2025
General Education -
NORTHEAST IOWA COMMUNITY COLLEGE
Peosta, IA09.2015
High School Diploma -
WESTERN DUBUQUE HIGH SCHOOL
Epworth, IA05.2013
Skills
- Organizational Skills
- Dependable and Responsible
- Excellent Communication
- MS Office
- Public Speaking
- Time Management
- Teamwork and Collaboration
- Social Perceptiveness
- Calm Under Pressure
Timeline
Absence Management Team Lead
SEDGWICK
01.2021 - Current
Disability Coordinator
SEDGWICK
07.2017 - 12.2020
Service Center Representative
SEDGWICK
05.2015 - 07.2017
Customer Service Representative
FOCUS SERVICES
08.2014 - 04.2015
Associate of Arts - Operations Management
University of Arizona
General Education -
NORTHEAST IOWA COMMUNITY COLLEGE
High School Diploma -
WESTERN DUBUQUE HIGH SCHOOL
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