Brooke De Witt
Bellingham
Summary
Service Operations Manager with extensive experience at Seattle Yachts Service, recognized for driving operational excellence and improving performance metrics. Proficient in business analytics and team leadership, utilizing data-driven insights to streamline workflows and boost revenue growth. Committed to ensuring seamless service delivery and fostering strategic partnerships.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Service Operations Manager
Seattle Yachts Service
01.2022 - Current
- Lead end-to-end service operations for a multi-site organization with 25+ employees, overseeing scheduling, capacity planning, performance management, and workflow optimization
- Managed operational performance of $3,000,000 in annual revenue, driving accountability and efficiency
- Developed and analyzed KPIs for productivity, turnaround time, utilization, quality, and customer outcomes to inform operational improvements
- Apply Lean Six Sigma methodologies to identify inefficiencies, improve processes, and standardize workflows
- Serve as primary power user and subject matter expert for operational databases and reporting systems
- Collaborated with leadership on strategic planning, forecasting, and operational decision-making to align initiatives with business goals
- Manage full employee lifecycle: hiring, onboarding, coaching, performance improvement, and terminations
- Lead operations through organizational growth and post-acquisition integration
- Service-based operations organization | ~$3M annual revenue
Service Manager
Northwest Marine Center
01.2020 - 01.2022
- Promoted to lead service operations during company acquisition and rebrand
- Ensured operational continuity during integration of new systems, processes, and leadership expectations
- Expanded and strengthened vendor, manufacturer, and business partnerships to support operational scalability
- Established and expanded strategic product partnership to enhance service capabilities and long-term value
- Delivered data-driven reporting and insights to inform senior management decisions
- Provided services to clients at Marine Servicenter.
Service Writer
Marine Servicenter
01.2013 - 01.2020
- Liaised between customers, technicians, and management to streamline communication and service delivery
- Coordinated operational workflows and service scheduling to enhance customer experience
- Developed expertise in service operations and systems usage to improve performance tracking
- Advanced into leadership roles based on operational knowledge and performance
Education
Bachelor of Science (BS) - Sociology
Washington State University
Pullman, WA05-2013
High School Diploma -
Oak Harbor High School
Oak Harbor06-2008
Skills
- Operations management and strategy
- Service and parts teams management
- Workflow optimization
- Operational efficiency
- Performance metrics and dashboards
- Data-driven decision making
- Business analytics
- Cross-functional leadership
- Team leadership
- Effective communication
- Executive communication
- Problem solving
Websites
Accomplishments
- Advanced from entry-level role to senior operations leadership within one organization
- Successfully led teams through multiple acquisitions and organizational transformations
- Implemented KPI frameworks enabling data-driven operational decision-making
- Recognized as top operational system user, improving reporting accuracy and visibility
- Leveraged Lean Six Sigma to drive continuous improvement across service operations
Technical And Analytics Skills
- KPI Dashboards & Performance Metrics
- Operational Databases & Reporting Systems
- Process Mapping & Root Cause Analysis
- Data-Driven Decision Making
- Forecasting & Capacity Planning
Certification
CORe Credentials of Readiness, Harvard Business School Online, 2024
Timeline
Service Operations Manager
Seattle Yachts Service
01.2022 - Current
Service Manager
Northwest Marine Center
01.2020 - 01.2022
Service Writer
Marine Servicenter
01.2013 - 01.2020
Bachelor of Science (BS) - Sociology
Washington State University
High School Diploma -
Oak Harbor High School