Brooke Dutton
Spring Hill,FL
Summary
Experienced EMT focused on exceptional patient care in diverse emergency medical environments. Thrives in fast-paced settings, effectively managing time and maintaining organized, clean, and safe work areas. Brings over 4 years of IV expertise and serves as a designated trainer, adapting to different learning styles for optimal knowledge transfer. Extensive training in Quality Assurance within an FDA regulated field, utilizing critical thinking skills for quality assurance planning, implementation, checking, and adjustment. Proficient in Microsoft Office applications including Word, Excel, and PowerPoint. Insightful leader experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Demonstrates proficiency in best practices, market trends, and regulatory requirements of industry operations. Talented leader with an analytical approach to business planning and day-to-day problem-solving.
Overview
8
8
years of professional experience
Work History
Physician Substitute
Octapharma Plasma
05.2022 - Current
- Assess the eligibility of Donors while maintaining confidentiality
- Monitor donor reactions and make decisions based on how the donor is presenting.
- Ensured patient safety by adhering to strict infection control protocols and procedures.
- Kept abreast of regulatory changes affecting clinical practice, implementing necessary updates to remain compliant with standards of care.
- Participated in continuing education programs to stay current on SOPs and best practices.
- Assisted in the development of policies and procedures to improve overall clinic operations and quality of care.
Quality Assurance Technician
Octapharma Plasma Center
04.2023 - 06.2024
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to FDA and CLIA/COLA specifications.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Provided training on quality assurance best practices for new employees, fostering a culture of excellence within the organization.
- Evaluated effectiveness of corrective actions, making adjustments as necessary to maintain high levels of quality performance.
- Assisted in external audits, showcasing company''s commitment to maintaining high-quality standards throughout its operations.
- Utilized problem-solving skills to identify trends in data that indicated potential areas requiring attention or modification within the manufacturing process.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Sales Associate
7-Eleven
02.2021 - 12.2021
- Assist customers with products, prices, and special offers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Firefighter/EMT
Pasco County Fire Rescue
07.2017 - 07.2021
- Evaluate emergency scenes to assess injuries and request necessary resources
- Start IVs as well as mitigating patient assessments and management
- Lay hose, use water streams and ladders to access and extinguish fires according to procedures
- Perform basic emergency medical care in field situations
- Clean and maintain vehicles and equipment including supply replenishment following each call
- Assess condition of injured victims and deliver skilled medical care.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Customer Service Associate
Lane-Glo Bowl
12.2016 - 06.2017
- Interacted with customers, ensuring excellent service and experiences to generate repeat business
- Served as primary point of contact for customer inquiries and questions
- Offered customers information regarding products, services, prices, and special offers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Associate of Science - Nursing
Rasmussen University School of Nursing
Odessa, FL06.2025
Paramedic- Certification -
Pasco-Hernando State College
New Port Richey, Florida07.2019
Fire Technician 1&2 - Certification -
Pasco-Hernando State College
New Port Richey, Florida06.2017
Associate in Arts -
Pasco-Hernando State College
New Port Richey, Florida12.2016
EMT-Certification -
Pasco-Hernando State College
New Port Richey, Florida12.2016
Skills
- Customer relations
- Vital signs monitoring
- Clinical Documentation
- Intravenous therapy
- Patient Safety
- Health Risk Assessments
- Interdisciplinary team coordination
- Time Management
Timeline
Quality Assurance Technician
Octapharma Plasma Center
04.2023 - 06.2024
Physician Substitute
Octapharma Plasma
05.2022 - Current
Sales Associate
7-Eleven
02.2021 - 12.2021
Firefighter/EMT
Pasco County Fire Rescue
07.2017 - 07.2021
Customer Service Associate
Lane-Glo Bowl
12.2016 - 06.2017
Associate of Science - Nursing
Rasmussen University School of Nursing
Paramedic- Certification -
Pasco-Hernando State College
Fire Technician 1&2 - Certification -
Pasco-Hernando State College
Associate in Arts -
Pasco-Hernando State College
EMT-Certification -
Pasco-Hernando State College
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