Brooke Eades
Salt Lake City,UT
Summary
Organized and dependable optimist, highly skilled in researching to find the solution to a problem while multitasking. Approach each day and it's unique challenges with enthusiasm, patience and humor.
Overview
25
25
years of professional experience
Work History
Account Executive
EliteGrowth Experts
Salt Lake City, UT
07.2024 - 09.2024
- Build and maintain strong relationships with clients: Regularly interact with clients, understand their needs and goals, and provide ongoing support.
- Identify and address client needs: Actively listen to clients, ask insightful questions, and analyze their situation to identify opportunities for growth or problem-solving.
- Provide post-sales support: Assist clients with implementation, training, and ongoing support as needed.
Strategic Analyst
CreditRepair.com Inc. / Progrexion
Salt Lake City, Utah
04.2022 - 06.2023
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement. 100% of problem areas identified were drastically improved.
Forklift Operator
DHL Global
Salt Lake City, Utah
09.2021 - 12.2022
Retention Team Lead
CreditRepair.com Inc.
Salt Lake City, Utah
01.2019 - 04.2022
- Applied superior negotiation, communication and conflict management skills to maximize customer retention.
- Educate clients on various factors in determining credit worthiness, help build value in CreditRepair.com services and provided member experience that encouraged longstanding relationship.
- Directed and supervised team of 15 engaged in customer retention, credit and credit development.
Production
BD Medical
Salt Lake City, UT
10.2018 - 08.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
Senior Credit Advisor
CreditRepair.Com Inc.
Salt Lake City, Utah
02.2018 - 12.2018
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Answered over 50 customer communications per day via telephone, email and web chat. Communications advising customer on credit repair progress and educating on establishing positive credit.
Quality Assurance Analyst
BD Medical
Salt Lake City, UT
09.2017 - 10.2018
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Customer Commitment
JetBlue Airways
Salt Lake City, Utah
06.2008 - 08.2013
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Resolved escalated issues over phone with customers requesting to speak to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Human Resources Manager
CityBest.com
Salt Lake City, Utah
12.2003 - 04.2008
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated new hire orientations and provided onboarding and training for new employees.
Sales Manager
Citybest.com
Salt Lake City, Utah
08.1999 - 12.2003
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Salt Lake Community College
Salt Lake City, UTNail Technician -
Color My Nails School Of Nail Technology
Midvale, UT04.2012
High School Diploma -
Brighton High School
Salt Lake City, UT02.1999
Skills
- Leadership
- Teamwork
- Emotional Intelligence
- Attention to Detail
- Active Listening
- Communication: Written and Oral
- Dependable and Reliable
- Flexibility
- Analytical and Critical Thinking
- Organization and Time Management
- Conflict Resolution
- Comfort With Technology
Timeline
Account Executive
EliteGrowth Experts
07.2024 - 09.2024
Strategic Analyst
CreditRepair.com Inc. / Progrexion
04.2022 - 06.2023
Forklift Operator
DHL Global
09.2021 - 12.2022
Retention Team Lead
CreditRepair.com Inc.
01.2019 - 04.2022
Production
BD Medical
10.2018 - 08.2019
Senior Credit Advisor
CreditRepair.Com Inc.
02.2018 - 12.2018
Quality Assurance Analyst
BD Medical
09.2017 - 10.2018
Customer Commitment
JetBlue Airways
06.2008 - 08.2013
Human Resources Manager
CityBest.com
12.2003 - 04.2008
Sales Manager
Citybest.com
08.1999 - 12.2003
Salt Lake Community College
Nail Technician -
Color My Nails School Of Nail Technology
High School Diploma -
Brighton High School