Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Eck

Columbia,MO

Summary

Driven and dynamic college student with extensive experience in customer service and fashion retail. Proficient in relationship building, organization, and leveraging fashion trends to enhance client satisfaction. Demonstrated leadership in managing operations and promoting customer satisfaction. Skilled in utilizing social media for brand promotion, embodying a blend of communication prowess and meticulous attention to detail.

Overview

2
2
years of professional experience

Work History

Member Services Representative

Planet Fitness
05.2024 - 08.2024
  • Greeted and checked in guests upon arrival.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Educated guests on amenities and membership options before processing enrollment for membership.
  • Assisted members with account management, including updating personal information and setting up automated payments.

Seasonal Operations

Mimi's Prom
01.2024 - 04.2024
  • Responsible for all checkout operations such as scanning, bagging, and tracking on online system.
  • Located and labeled dresses that were already purchased to keep system running smoothly.
  • Recorded, color coded, assigned, and kept track of daily appointments to keep busy days running smoothly.
  • Responsible for capturing and posting Instagram stories, as well as responding to all phone calls, voicemails, and social media messages.
  • Oversaw all operations regarding the establishment's influencer program, including monitoring the post system, sending information regarding events, and sending messages.

Sales Associate

Garage Clothing
11.2023 - 01.2024
  • Assisted customers in locating and purchasing merchandise and answered inquiries about products, sales, and additional inventory.
  • Worked with an online system to properly locate, pack, and label online delivery and pickup orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Prom Stylist

Mimi's Prom STL
01.2023 - 05.2023
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.

Education

Bachelor of Science - Textile & Apparel Management

University of Missouri
Columbia, MO
05-2028

Skills

  • Customer service
  • Relationship building and communication
  • Organization and attention to detail
  • Leadership

Timeline

Member Services Representative

Planet Fitness
05.2024 - 08.2024

Seasonal Operations

Mimi's Prom
01.2024 - 04.2024

Sales Associate

Garage Clothing
11.2023 - 01.2024

Prom Stylist

Mimi's Prom STL
01.2023 - 05.2023

Bachelor of Science - Textile & Apparel Management

University of Missouri

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Brooke Eck