Summary
Overview
Work History
Education
Timeline
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Brooke Fogarty

Scottsdale,AZ

Summary

Experienced customer service professional skilled in fostering new and existing client relationships. Looking to leverage my exceptional problem solving and communication to ensure positive customer satisfaction. Proficient in identifying customer needs through critical thinking, attention to detail, and strategic planning.

Overview

6
6
years of professional experience

Work History

Account Manager

Brown & Brown Insurance
Phoenix, AZ
05.2023 - Current
  • Provide prompt, accurate, and friendly customer service. Customer Support can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing
  • Develop and maintain the existing agency-client relationship, follow up with clients, and present policy renewals to maintain a high level of client retention and product loyalty
    • Provide administrative support to account team members on client matters, including renewal activities, certificates, special projects, insurer requests, and other needed tasks

Director of Women's Basketball Operations

Stetson University Athletics
Deland, FL
06.2022 - 04.2023
  • Assists with the organization and supervision of all logistical aspects of the Women's Basketball Team
  • Work closely with the head coach to assist in the day to day activities of the program
  • Schedule and secure all team travel including but not limited to flights, hotel, buses, and meals
  • Prepare a monthly calendar showing our work out, practice, and activity times
  • Supports budget development and monitors expenditures
  • Develop and maintain campus relationships
  • Hires, supervises, and monitors the performance of student managers
  • Accommodate all needs with on campus recruiting

Head Women's Basketball Manager

University of Alabama Athletics
Tuscaloosa, AL
08.2018 - 05.2022
  • Responsible for all practice and game setup and take down
  • Work directly with our Director of Operations to assist with all team logistics
  • Assist coaches with on court drills
  • Oversee luggage and equipment while traveling
  • Help with all recruiting efforts including handouts, official and unofficial visits
  • Manage laundry and equipment inventory
  • Record and analyze stats during practice

Education

GED -

The University of Alabama
Tuscaloosa, AL
05.2022

Timeline

Account Manager

Brown & Brown Insurance
05.2023 - Current

Director of Women's Basketball Operations

Stetson University Athletics
06.2022 - 04.2023

Head Women's Basketball Manager

University of Alabama Athletics
08.2018 - 05.2022

GED -

The University of Alabama

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Brooke Fogarty