Cindy Ramirez
Garland,TX
Summary
Dynamic Account Manager with proven success at Westlake Staffing Corp, excelling in client relationship management and regulatory compliance. Expert in payroll administration and employee onboarding, I consistently enhance service quality and client satisfaction. Recognized for proactive problem-solving and performance monitoring, I effectively drive staffing solutions that meet diverse client needs.
Overview
13
13
years of professional experience
Work History
Account Manager
Westlake Staffing Corp
Dallas, TX
01.2024 - Current
- Managed day-to-day operations for multiple client accounts, ensuring staffing needs, service quality, and client satisfaction were consistently met.
- Built and maintained strong relationships with clients through regular communication, job site visits, and service follow-ups.
- Acted as a liaison between clients and internal departments to ensure smooth coordination of staffing, payroll, and compliance processes.
- Oversaw onboarding for new hires, including orientation, document verification, and site readiness, to meet client-specific requirements.
- Monitored employee performance and time tracking, proactively resolving any attendance or performance-related issues.
- Delivered weekly payroll checks to clients and gathered feedback on employee performance and future hiring needs.
- Responded to urgent client requests, coordinated temporary staffing support for special events, and ensured rapid problem resolution.
- Maintained up-to-date records of account activity, employee placements, and service outcomes to support reporting and decision-making.
- Ensured compliance with labor regulations, client policies, and company standards across all assigned accounts.
- Provided exceptional customer service through timely responses to emails, phone calls, and in-person requests.
Staffing Specialist and Operations
Reliance Staffing Inc
Garland, TX
01.2022 - 01.2023
- Managed multiple client accounts simultaneously, ensuring accurate communication, staffing, and service coordination.
- Monitored employee clock-in data and addressed discrepancies to ensure accurate payroll processing.
- Prepared and verified time cards to facilitate smooth and timely payroll operations.
- Acted as the main point of contact in the absence of management, handling urgent client inquiries and resolving on-site issues.
- Conducted jobsite visits to address client concerns, enforce employee compliance with company protocols, and maintain strong client relationships.
- Delivered weekly checks to clients and used the opportunity to follow up on workforce performance and upcoming staffing needs.
- Oversaw the complete onboarding process, including paperwork, orientation, and readiness of qualified candidates to work at client locations.
- Assisted clients with employee-related events, such as Employee of the Month recognitions and team appreciation activities.
- Demonstrated a proactive approach to problem-solving and issue resolution across daily operations.
- Provided timely responses to incoming calls and emails, ensuring professional communication and client satisfaction.
- Maintained a dependable presence and strong client rapport through consistent follow-ups and support.
SPECIALIZED SENIOR RECRUITER
CORE PERSONNEL
Mesquite, TX
01.2021 - 01.2022
- Able to handle multiple accounts
- Able to work under pressure
- Meet daily deadlines as per client request
- Able to handle multiple phone lines, message taking, routing phone calls, forwarding phone calls etc.
- Oversee work email and reply immediately to clients
- Able to communicate with Clients
- Set up walkthroughs with new clients to go over their staffing needs
- Screen candidates, run back grounds checks, conduct interviews & consult with previous employers.
- Payment’s adjustments
- Check’s Delivery
- Front desk operations when needed
- Teamwork
- Coordinate Office Activities
- Oversee office when manager is not available
ONSITE RECRUITER FOR RUDOLPH FOODS
CORE PERSONNEL
Dallas, TX
01.2020 - 01.2021
- Handled the hiring needs by sourcing and screening candidates depending on the position needed
- Conducted interviews and filtered candidates for the opened position
- Daily walkthroughs
- Handle multiple phone lines
- Weekly meetings with HR to go over the hiring needs
- Daily follow-ups with supervisors and managers to check on temps' performance.
- Sourced and attracted candidates by using databases, social media etc.
- Designed and implemented overall recruiting strategy
- Started off with 10 employees, grew it up to 100
- Handled timecards, payments adjustments, work schedule, performance, verbal warnings, provided PPE, employee terminations.
ONSITE RECRUITER FOR NORMAN INTERNATIONAL
CORE PERSONNEL
Lewisville, TX
01.2019 - 01.2020
- Handled the hiring needs by sourcing and screening candidates depending on the position needed
- Conducted interviews and filtered candidates for the opened position
- Handle multiple phone lines
- Weekly meetings with clients to go over the hiring needs
- Daily follow-ups with supervisors and managers to check on temps' performance.
- Sourced and attracted candidates by using databases, social media etc.
- Designed and implemented overall recruiting strategy
- Started off with 50 employees, grew it up to 300.
- Provided PPE to new starts
- PPE inventory
- Make sure all employees turned in PPE when resigning from position
- Make sure all employees returned on time from breaks and lunches
- Checked employees’ temperatures before shift, during breaks and lunches.
- Handled timecards, payments adjustments, work schedule, performance, verbal warnings, provided PPE, employee terminations.
ONSITE RECRUITER FOR FB FLURRY
CORE PERSONNEL
Dallas, TX
01.2018 - 01.2019
- Handled the hiring needs by sourcing and screening candidates depending on the position needed
- Conducted interviews and filtered candidates for the opened position
- Handle multiple phone lines
- Weekly meetings with clients to go over the hiring needs
- Daily follow-ups with supervisors and managers to check on temps' performance.
- Sourced and attracted candidates by using databases, social media etc.
- Designed and implemented overall recruiting strategy
- In charge of over 150 employees
- Handled timecards, payments adjustments, work schedule, performance, verbal warnings, provided PPE, employee terminations.
Tata Consultancy Services
Santiago Queretaro, Mexico
01.2014 - 01.2018
- Provided technical support to clients using Quarto’s platform, assisting with software-related issues, troubleshooting, and guiding users through technical processes.
- Handled inbound support requests via phone, email, and ticketing systems, ensuring timely and effective resolution.
- Documented customer interactions and technical solutions for internal knowledge base.
- Collaborated with internal engineering and product teams to escalate unresolved technical problems and improve product performance.
- Delivered excellent customer service, maintaining high satisfaction scores and client retention.
- Served as POS Retail Analyst, managing high-priority P1/P2 tickets from retail stores unable to process sales, directly impacting revenue continuity.
- Coordinated with on-call support teams to ensure timely resolution of urgent store issues and maintained consistent communication across global support operations.
- Handled supervisor-level calls, ensuring customer concerns were resolved with professionalism and urgency.
- Delivered Tier 2 (T2) technical support for POS retail systems, resolving complex technical issues and escalating critical incidents as needed.
TEC – GTAS (Global Talent Acquisition Services)
Mexico City, Mexico
01.2012 - 01.2014
- Promoted to the Recruiting Department for exceptional performance, attention to detail, and strong interpersonal skills.
- Managed high-volume recruitment efforts across various departments, contributing to the successful onboarding of qualified candidates under tight deadlines.
- Conducted comprehensive phone interviews to assess English fluency, technical proficiency, schedule flexibility, and relevant job experience.
- Coordinated closely with hiring managers to understand position requirements and ensure alignment between candidate profiles and team needs.
- Maintained a talent pipeline through proactive candidate sourcing and follow-ups, supporting both immediate and long-term hiring goals.
- Delivered an excellent candidate experience by providing clear communication, timely updates, and professional interview handling.
- Handled applicant tracking and reporting to ensure data accuracy and support internal recruitment metrics.
- Collaborated with onboarding teams to ensure a smooth transition for newly hired employees into training and production environments.
- Recognized for consistently meeting recruitment targets and supporting the team during peak hiring periods.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-2006
Skills
- Account management
- Client relationship management
- Regulatory compliance
- Payroll administration
- Employee onboarding
- Performance monitoring
Languages
English
Professional
Spanish
Professional
Timeline
Account Manager
Westlake Staffing Corp
01.2024 - Current
Staffing Specialist and Operations
Reliance Staffing Inc
01.2022 - 01.2023
SPECIALIZED SENIOR RECRUITER
CORE PERSONNEL
01.2021 - 01.2022
ONSITE RECRUITER FOR RUDOLPH FOODS
CORE PERSONNEL
01.2020 - 01.2021
ONSITE RECRUITER FOR NORMAN INTERNATIONAL
CORE PERSONNEL
01.2019 - 01.2020
ONSITE RECRUITER FOR FB FLURRY
CORE PERSONNEL
01.2018 - 01.2019
Tata Consultancy Services
01.2014 - 01.2018
TEC – GTAS (Global Talent Acquisition Services)
01.2012 - 01.2014
High School Diploma -
Lake Highlands High School
Similar Profiles
Thomas Glenn Richey IIIThomas Glenn Richey III
Credit Analyst 2 at Westlake Chemical Corp.Credit Analyst 2 at Westlake Chemical Corp.
Vikram V VVikram V V
Senior System Engineer at Quess IT Staffing (A Division of Quess Corp Ltd)Senior System Engineer at Quess IT Staffing (A Division of Quess Corp Ltd)
Vanda NoyaVanda Noya
Assembler Testing Operator II at Vision Staffing Solutions Inc.(Tescom Corp.Assembler Testing Operator II at Vision Staffing Solutions Inc.(Tescom Corp.
Melaak AhmedMelaak Ahmed
Volunteer at Academic Success ProgramVolunteer at Academic Success Program
Charles FlemingCharles Fleming
Property Claims Inside Adjuster at Pilot CatastropheProperty Claims Inside Adjuster at Pilot Catastrophe