Brooke Forbes
Morgantown,WV
Summary
Experienced logistics professional specializing in operations management, particularly in aerial port and supply operations. Proficient in orchestrating seamless supply chain logistics, including transportation, warehousing, and distribution. Recognized for optimizing operational efficiency and reducing costs through strategic planning and implementation. Eager to leverage expertise in logistics to drive operational excellence in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Operations Administrator
Cardiovascular Intensive Care, WVU Hospitals
2021.11 - Current
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Supported the implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
- Proficient in using computer software and systems for data entry, record-keeping, and generating reports.
- Ability to provide courteous and helpful customer service to patients, visitors, and staff, addressing inquiries and concerns promptly and professionally.
- Understanding of the importance of maintaining patient confidentiality and adherence to privacy regulations such as HIPAA (Health Insurance Portability and Accountability Act).
Senior Controller, Air Terminal Operations
Air Force Reserve
2019.05 - Current
- Proficiency in emergency response procedures and protocols to ensure swift and effective actions in case of incidents or emergencies.
- Understanding of security protocols and procedures to maintain the integrity and safety of air terminal operations.
- Leadership skills to effectively supervise and mentor junior personnel, delegate tasks, and foster a positive and productive work environment.
- Strong attention to detail to ensure accuracy in documentation and compliance with regulations
- Ability to coordinate and manage logistical operations related to passenger and cargo movements, including scheduling, tracking, and documentation.
Legal Liaison Coordinator
Brian L. Hill Attorney At Law
2018.05 - 2018.08
- Collaborated closely with department heads to identify opportunities for process improvements within their respective areas of responsibility.
- Facilitated seamless communication between internal teams and external partners through the creation of detailed guidelines and procedures.
- Managed multiple concurrent projects, prioritizing tasks based on urgency and importance for optimal time management.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Layaway Associate
Kmart Corporation
2016.08 - 2018.05
- Participated in department meetings to discuss best practices and suggest improvements for the layaway process, fostering a collaborative and growth-oriented environment.
- Resolved customer issues regarding layaway orders in a timely manner, fostering trust and loyalty among shoppers.
- Promoted a positive shopping experience by answering customer inquiries and offering assistance as needed.
- Collaborated with team members to maintain an organized and updated layaway area.
- Educated customers on available payment options, guiding them through the best plan for their needs and budget constraints.
Education
Bachelor of Arts - Political Science
West Virginia University
Morgantown, WV05.2024
Skills
- Leadership
- Quality Assurance
- Mission Execution
- Adaptability
- Customer Service
- Logistics Oversight
- Proficient in Microsoft Excel and Word
- Operations Management
- Risk Management
- Decision-Making
Experience
My work as a non-commissioned officer under the Air Mobility Command within the United States Air Force Reserves highlights every aspect of logistics to include document drafting and filing, aircraft loading and unloading, and the movement of assets and personnel. My secret security clearance is currently active until 2029. I am classified as a craftsman in the 7-Level series, meaning that I have been deemed an expert in my field and supervise junior enlisted members. While deployed recently, I was selected to work directly with the 386 ELRS commander to execute data analytics and rapidly finish projects. At all times, I had accountability for 285 personnel. It was critical to be available and initiate meetings between senior personnel at any moment. Lastly, I supervised a team that handled emergency and crisis response in connection to pending security issues.
Timeline
Operations Administrator
Cardiovascular Intensive Care, WVU Hospitals
2021.11 - Current
Senior Controller, Air Terminal Operations
Air Force Reserve
2019.05 - Current
Legal Liaison Coordinator
Brian L. Hill Attorney At Law
2018.05 - 2018.08
Layaway Associate
Kmart Corporation
2016.08 - 2018.05
Bachelor of Arts - Political Science
West Virginia University
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