Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Frantz

Cromwell

Summary

Dynamic small business owner with a proven track record at Frantz Homecare, excelling in customer relations and financial management. Achieved significant growth through strategic planning and relationship building, enhancing client retention and satisfaction. Skilled in operations management and negotiation, ensuring compliance and fostering partnerships for sustained success.

Overview

17
17
years of professional experience

Work History

Owner

Frantz Homecare
08.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Shipping and Receiving Specialist

Group Dekko
05.2017 - 08.2020
  • Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
  • Maintained accurate inventory records through meticulous documentation and regular audits.
  • Implemented process improvements that led to reduced waste and increased sustainability within the facility operations.
  • Increased warehouse safety by enforcing strict adherence to company policies and OSHA guidelines.
  • Monitored stock levels closely throughout each day to maintain optimal availability of items needed for immediate shipment.
  • Reduced errors in received shipments by establishing a thorough inspection protocol.
  • Enhanced warehouse efficiency by implementing a new inventory management system.
  • Managed high volumes of inbound shipments, verifying accuracy and promptly addressing any discrepancies.
  • Streamlined the shipping process for faster order fulfillment and improved customer satisfaction.
  • Organized storage areas for easy access, expediting the retrieval of products for shipment.
  • Served as point person for all shipping-related inquiries from both internal departments and external customers.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Owner

The Biz Homecare
02.2008 - 08.2020
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

GED -

Warsaw Community Schools
Warsaw, IN
06-2013

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Operations management
  • Business management
  • Financial management
  • Business development
  • Business launch
  • Negotiation
  • Contract management
  • Budget development
  • Regulatory compliance
  • Partnership development
  • Human resources

Timeline

Owner

Frantz Homecare
08.2020 - Current

Shipping and Receiving Specialist

Group Dekko
05.2017 - 08.2020

Owner

The Biz Homecare
02.2008 - 08.2020

GED -

Warsaw Community Schools

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Brooke Frantz